Concierge

Four Seasons Hotels and Resorts; Scottsdale (AZ); On-site; USD 25,000 - 34,000; Part time

Benefits offered by this job

Energizing Employee Culture

Comprehensive learning and development

Inclusive employee engagement events

Exclusive discount and travel programs

Job summary

Four Seasons Resort Scottsdale seeks a talented Concierge (Part Time) to greet guests, anticipate needs, and provide personalized recommendations, enhancing their stay.

You will respond to guest requests, assist with luggage, and coordinate itineraries while delivering the luxury service our guests expect.

Must have previous concierge experience, excellent English, and a flexible schedule; working hours include mornings, afternoons, weekends, and holidays.

Qualifications

• Concierge experience in luxury hospitality or similar.
• Excellent English communication, both verbal and written.
• Flexible schedule including weekends.
• Able to stand for 8 hours and multitask.
• Computer literacy and ability to learn proprietary applications.

Responsibilities

• Accommodate guest requests and manage communications.
• Assist Front Desk and drive to ensure proper luggage handling.
• Plan and organize guest itineraries and provide above-and-beyond service.

Skills

Concierge experience

English communication

Multitasking

Customer service mindset

Tools

Microsoft Office

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location:

Experience the luxury of living and working in one of the Southwest’s most desirable destinations. Scottsdale blends refined living with world-class golf, dining, shopping, wellness, and arts. Minutes from Old Town, Phoenix, and Sky Harbor, it offers easy access locally and globally. Weekends lend themselves easy escapes, whether a day trip to Sedona’s red rocks, a visit to the Grand Canyon, or exploring Arizona’s diverse desert and mountain landscapes. Build a career as dynamic as the place you call home, enjoying a lifestyle defined by excellence, balance, and meaningful connection.

About the role

The Four Seasons Resort Scottsdale is in search of a talented Concierge (Part Time) to join our team. Concierge agents at the Four Seasons Resort Scottsdale respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum guest satisfaction.

What you will do

• Accommodating guest requests, processing packages, faxes, messages, emails and mail
• Assisting in other Guest Service areas, including the Front Desk and front drive to ensure proper handling of luggage
• Planning and organizing guest itinerary during their stay, all while providing exceptional above and beyond service!

What you bring

• Previous concierge experience and great knowledge of the surrounding areas and local attractions.
• Must have excellent English communication skills and be able to multitask.
• Language skills are a plus as well as a flexible schedule.
• Computer literacy and proficiency are necessary including proficiency in Microsoft Office suite and the ability to learn proprietary applications at work.
• Must be able to stand/walk up to 8 hours per shift.

What we offer

• Energizing Employee Culture where you are encouraged to be your true self!
• Comprehensive learning and development programs to help you elevate your craft.
• Inclusive and diverse employee engagement events all year-round.
• Exclusive discount and travel programs with Four Seasons
• And so much more!

Schedule & Hours

• Part Time
• Shift Times7am - 3:30pm / 12pm - 8:30pm
• Must have Friday / Saturday / Sunday availability
• Flexibility to work early mornings, evenings, weekends and holidays.

Candidates must have valid workauthorization for the U.S.

Please note that due to the large number of responses we receive, only candidates being considered for theabove position will be contacted foran interview.

Don’t miss this opportunity to be part of ouraward-winningteam,while developing your career with the world’s leading luxury hotel company!We look forward to receiving yourapplication!

Four Seasons is an Equal Opportunity, Affiliated Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf