Concierge

ALG Senior; Mint Hollow (NC); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Professional Development

Life Insurance

Employee Assistance Program

Competitive pay rates

Job summary

Mint Hill Senior Living is seeking a dedicated Concierge to welcome residents, families, and visitors, providing assistance with inquiries, directions, and requests to ensure a positive experience. The role focuses on coordinating transportation, reservations, and errands to support residents.

As a frontline liaison, you will relay important information about events and activities, maintain logs, and assist with check-in/check-out procedures while upholding a high standard of service and

Qualifications

• High school diploma or equivalent is required.
• Experience in customer service or concierge is preferred.
• Strong communication and organizational abilities are essential.

Responsibilities

• Greet residents, families, and visitors warmly and assist with inquiries.
• Provide concierge services including transportation coordination and reservations.
• Serve as a central communication point for events and announcements.
• Maintain high levels of customer service and resident satisfaction.
• Perform light administrative tasks and check-in/check-out procedures.
• Assist in coordinating community events and activities.
• Address concerns promptly to ensure resident and family satisfaction.
• Support safety procedures and monitor access as needed.

Skills

Strong communication

Interpersonal skills

Organizational skills

Multitasking

Compassion for elderly

Professional demeanor

Office software proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Are you a friendly and professional individual with a passion for providing excellent customer service and creating a welcoming environment for seniors?

Mint Hill Senior Living is seeking a dedicated Concierge to assist residents and visitors at Mint Hill Senior Living, ensuring a high level of service and enhancing the overall experience for everyone in our community.

Why Join Mint Hill Senior Living?

At Mint Hill Senior Living, we foster a culture of compassion, leadership, and growth—for our residents and our team. We offer:

• Competitive pay rates
• Comprehensive health, dental, and vision insurance
• Paid time off and holidays
• Ongoing professional development opportunities
• Company-paid life insurance
• Company-paid Employee Assistance Program

Essential Duties and Responsibilities:

• Resident & Visitor Services: Greet residents, families, and visitors warmly, providing assistance with inquiries, directions, and requests to ensure a positive experience.
• Concierge Support: Offer a variety of concierge services, including arranging transportation, coordinating reservations, and helping residents with special requests or errands.
• Communication Hub: Serve as a central point of contact for residents and staff, communicating important information about community events, activities, and announcements.
• Customer Service Excellence: Maintain a high level of customer service, ensuring that all residents feel valued, heard, and well-supported in their needs and requests.
• Administrative Tasks: Perform light administrative duties such as maintaining logs, scheduling appointments, and assisting with resident or visitor check-in/check-out procedures.
• Event Coordination: Assist in the coordination of community events and activities, ensuring residents are informed and engaged.
• Problem Resolution: Address any concerns or issues promptly and professionally, ensuring that problems are resolved quickly and to the satisfaction of residents and their families.
• Safety & Security: Assist with security procedures, including monitoring guest and visitor access, maintaining a safe environment, and reporting any concerns to management.

Qualifications:

• High school diploma or equivalent (required)
• Previous customer service or concierge experience (preferred)
• Strong communication, interpersonal, and organizational skills
• Ability to manage multiple tasks simultaneously and prioritize effectively
• Compassion for and a desire to work with the elderly
• Professional appearance and demeanor
• Proficiency with office equipment and software, including Microsoft Office Suite
• Strong problem-solving and conflict resolution skills