Concierge

Extell; New York (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

Extell is seeking candidates for a role focused on ensuring residents and guests experience five-star service in New York City. Responsibilities include acting as a point of contact, coordinating requests, and assisting with property upkeep.

The ideal candidate should possess excellent customer service skills, a professional demeanor, and effective communication abilities. This role offers an opportunity to engage and assist in a dynamic environment, ensuring satisfaction for all residents and guests.

Qualifications

• Passionate about delivering excellent customer service.
• Professional and friendly demeanor.
• Effective interpersonal and communication skills.
• High attentiveness to detail.
• Ability to adapt and multi-task.

Responsibilities

• Ensure residents and guests experience five-star service.
• Act as a point of contact for residents and guests.
• Address and coordinate various resident and guest requests.
• Assist with the upkeep and appearance of the property.
• Receive and distribute packages and other items.
• Follow security protocol for guests and visitors.

Skills

Excellent customer service

Interpersonal skills

Communication skills

Decision-making skills

Organizational skills

Attention to detail

Ability to multi-task

Initiative

Job description

Responsibilities

• Ensuring residents and guests experience five-star service.
• Acting as a point of contact for residents and guests.
• Addressing and coordinating various resident and guest requests such as:
  • Arranging transportation
  • Providing information about property amenities
  • Giving directions to local attractions, etc.
• Assisting with the upkeep and appearance of the property.
• Receiving and distributing packages, dry‑cleaning, documents, and other items.
• Following security protocol by checking in/out all guests, vendors, contractors, and other visitors to the property.
• Performing other duties as assigned.

Qualifications

• Are passionate about delivering excellent customer service.
• Have a professional and friendly demeanor.
• Have effective interpersonal, communication, decision‑making, and organizational skills.
• Have high attentiveness to detail.
• Can adapt, multi‑task, and take initiative.