Concierge FT

Omni Hotels & Resorts; Hot Springs (VA); On-site; USD 35,000 - 45,000; Full time

Job summary

Omni Hotels & Resorts in Hot Springs, Virginia is seeking a dedicated hotel concierge to provide exceptional service to our guests. The ideal candidate will have previous luxury hotel experience and be committed to enhancing guests' experiences through impeccable service.

Your responsibilities will include arranging bookings, assisting with reservations, and ensuring that the lobby and public areas are maintained. A flexible schedule is required, as well as the ability to stand for extended periods.

Join our team and contribute to creating unforgettable experiences for our guests.

Qualifications

• Previous luxury hotel experience is required.
• Must be able to work a flexible schedule including nights, weekends, and holidays.
• Ability to stand for the entire scheduled shift.

Responsibilities

• Arrange bookings, confirm airline tickets, etc.
• Assist with restaurant reservations and transportation.
• Maintain clean and tidy public areas.
• Deliver parcels and mail to guest rooms.
• Handle special guest requests (flowers, rentals, etc.).

Skills

Customer service orientation

Multi-tasking

Detail orientation

Excellent organizational skills

Knowledge of the surrounding area

Knowledge of Property Management Systems

Strong knowledge of Microsoft Office Software

Job description

Overview

This team member will go above and beyond guests expectations and provide assistance and services for guests in order to ensure pleasurable accommodations.

Responsibilities

• To arrange bookings, reconfirmation of airline tickets etc.
• Be fully acquainted with the different points of interests.
• Assist in arranging for restaurant reservations and limousines as required by our guests.
• Ensure the delivery of parcels, mail, special deliveries, etc. to the guest rooms.
• Ensure that the public area (lobby) is maintained, clean and tidy by partnering with Housekeeping department.
• Accept other special duties as required by management.
• Set up all amenities for guests celebrating special occasions.
• Set up special packages that include pre-calls from the concierge and specialized amenities.
• Interact with other departments to ensure that guest's needs are satisfied.
• Speak with guests in a friendly, warm manner making them feel welcome to the hotel.
• Proactively work to seek out ways in which to improve the hotel experience for our guests.
• Handling of special requests i.e. flowers, telegrams, rental cars, forwarding luggage, private cars etc.
• Perform any other duties as required my management.

Qualifications

• Previous luxury hotel experience is required.
• Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
• Ability to stand for the entire scheduled shift.
• Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
• Knowledge of the surrounding area and all of its attractions.
• Knowledge of Property Management Systems and related computer programs.
• Strong knowledge of Microsoft Office Software.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law Poster is available.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.