Concierge

RED Hospitality & Leisure; Charlotte Amalie (United States Virgin Islands); On-site; USD 30,000 - 45,000; Full time

Job summary

RED Hospitality & Leisure is seeking dedicated Concierge personnel in Charlotte Amalie, US Virgin Islands. Responsibilities include providing comprehensive service at the Hotel Concierge Desk, assisting guests with inquiries about dining and activities, and helping with reservations and bookings. Ideal candidates should have a High School Diploma, prior customer service experience, the ability to manage multiple tasks, and local knowledge. A positive attitude, teamwork, and strong communication skills are essential for this role.

Qualifications

• Must be able to lift 50lbs.
• Ability to read, interpret, and apply regulations.
• Ability to operate assigned equipment.

Responsibilities

• Providing service at the Hotel Concierge Desk.
• Booking guests onto excursions.
• Researching and providing guests with additional information.

Skills

Customer service experience

Knowledge of local destinations

Interpersonal skills

Ability to multi-task

Team Player

Education

High School Diploma or equivalent

Job description

Responsibilities

• Providing service at the Hotel Concierge Desk
• Providing guests with area information – dining, land and water activities, transportation, sightseeing, etc.
• Initiate and follow up with guests’ requests received in person and through other communications
• Confirming guest requests and reservations
• Booking guests onto excursions
• Researching and providing guests with additional information as requested by the guest
• Communicating guest resolutions with appropriate Staff/Departments on property
• Additional responsibilities as assigned by the Management Team
• Other duties as assigned.

Qualifications

• High School Diploma or its' equivalent from an accredited institution (Preferred)
• Previous experience in customer service, concierge and/or equivalent work experience a PLUS
• Must be able to walk on various types of surfaces including rough terrain, sitting, standing, maintaining balance, and working alone.
• Must be able to work various work settings such as exposure to sunlight and outside temperature.
• Must be able to lift 50lbs.
• Ability to establish and maintain effective working relationships with all persons contacted during the work.
• Ability to read, interpret, and apply regulations and safe practices.
• Ability to operate assigned equipment, read and interpret documents.
• Ability to multi-task.
• Ability to speak and write clearly and concisely.
• Must be able to operate with little or no supervision.
• Must be willing to work holidays, nights, and weekends.
• Must have strong interpersonal skills and positive attitude.
• Team Player, positive and enthusiastic attitude.
• Knowledge of local destinations