Concierge

RED Hospitality & Leisure; Key West (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

RED Hospitality & Leisure in Key West is seeking a Concierge to join their team. The role involves providing exceptional service at the Hotel Concierge Desk, assisting guests with information about the area, booking excursions, and confirming reservations. Candidates should have a high school diploma and prior experience in customer service or a concierge role. The position is essential for ensuring guest satisfaction and engagement during their stay.

Qualifications

• Experience in customer service or concierge services preferred.
• Ability to assist guests with information and requests effectively.

Responsibilities

• Provide service at the Hotel Concierge Desk.
• Assist guests with area information including dining and activities.
• Book excursions and confirm guest requests.

Skills

Customer service

Communication

Problem-solving

Education

High School Diploma or equivalent

Job description

Responsibilities

• Providing service at the Hotel Concierge Desk
• Providing guests with area information – dining, land and water activities, transportation, sightseeing, etc.
• Initiate and follow up with guests’ requests received in person and through other communications
• Confirming guest requests and reservations
• Booking guests onto excursions
• Researching and providing guests with additional information as requested by the guest
• Communicating guest resolutions with appropriate Staff/Departments on property
• Additional responsibilities as assigned by the Management Team
• Other duties as assigned.

Qualifications

• High School Diploma or its equivalent from an accredited institution (Preferred)
• Previous experience in customer service, concierge and/or equivalent work experience a PLUS