Concierge

Vernon Woods Retirement Community, Inc.; LaGrange (GA); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Health benefits (medical, dental, VIs)

Growth opportunities

PTO & Holiday Pay

Flexible schedule

Job summary

Vernon Woods Retirement Community, Inc. is seeking a friendly front desk receptionist to greet residents and visitors in a professional, discreet manner and manage the sign-in process. You will handle calls, relay messages, and inform staff of guest arrivals.

The ideal candidate has at least 1 year in customer service; previous work in long-term care or hospitality is preferred. The role requires light lifting and strong organizational skills in a busy office setting.

Qualifications

• High school diploma or GED required.
• At least 1 year of related customer service experience required.
• Experience in long-term care or hospitality preferred.
• Must lift up to 25 pounds unassisted.

Responsibilities

• Greet and assist residents and visitors at the front desk in a polished, professional manner.
• Manage front desk sign-in/out for visitors and vendors; handle and direct incoming calls.
• Inform residents or staff of guest, package, and flower arrivals.
• Assist Lifestyles Department with program reservations and record-keeping.
• Maintain resident information databases and distribute phone lists.
• Support other departments to ensure high quality resident service.

Skills

Customer service

Interpersonal skills

Verbal communication

Organized

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

About the Company:We are a premier senior living retirement community dedicated to creating a welcoming, warm environment for the residents who call our community home. We offer competitive pay, comprehensive rewards program, and a true team environment. If you are looking for a challenging and highly rewarding career, we want to hear from you!

What You Will Do

• Greet and assist residents and visitors in a polished, professional, discrete manner. Manage the front desk sign-in and out process for visitors and vendors. Handle and direct incoming phone calls. Inform residents or staff of the arrival of guests, packages, and flowers.
• Accommodate resident requests for assistance - referring to other staff as necessary.
• Provide marketing information to visitors.
• Assist Lifestyles Department with program / event reservations; collect program / event fees; maintain accurate records.
• Maintain and regularly update database of resident general information and update/distribute resident phone list. Handle other clerical duties as assigned.
• Support other departments as needed to ensure high quality resident service.
• Other duties as assigned or requested by Supervisor.

Why You Are Qualified:The ideal candidate will have the following:

• High school diploma or GED equivalent required
• At least one (1) year of related work experience in customer service required.
• Prior work experience preferably in the long-term care, hospitality industry, or related field preferred.
• Must have good interpersonal skills, organized, proficient in Microsoft Office products, effective verbal communication skills, courteous, professional, good listener, experience supporting a busy office, able to work independently. Must physically be able to lift up to 25 pounds unassisted.

Why You Should Apply

• Competitive pay.
• Great benefits including medical, dental, vision, life insurance and more.
• Excellent growth and advancement opportunities.
• Generous Paid Time Off (PTO) & Holiday Pay programs
• Flexible working schedule

Hired candidates will be required to successfully complete a criminal background check, valid references, pre-employment drug test, physical and proof of employment eligibility. EOE.