Concierge 3-11

The Reserve at Fairhope; Fairhope (AL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision, lifeinsurance

Growth opportunities

PTO & holidays

Job summary

The Reserve at Fairhope, a premier senior living community in Fairhope, AL, is seeking a friendly Front Desk Receptionist to welcome residents and visitors, manage sign-in/out, route calls, and handle deliveries with discretion. You will support the Lifestyles team with event reservations, maintain accurate resident contact records, and coordinate with other departments to ensure exceptional resident service.

High school diploma and customer service experience preferred.

Qualifications

• High school diploma or GED required.
• At least 1 year of related customer service experience.
• Experience in long-term care or hospitality preferred.
• Strong interpersonal, communication, and computer skills.

Responsibilities

• Greet and assist residents and visitors, manage front desk sign-in/out, and handle calls.
• Accommodate resident requests for assistance and refer to staff.
• Provide marketing information to visitors.
• Assist Lifestyles with event reservations and record fees.
• Maintain resident information database and distribute phone lists.
• Support other departments to ensure high quality resident service.
• Perform other duties as assigned by Supervisor.

Skills

Customer service

Interpersonal skills

Phone etiquette

Education

High school diploma or GED

Tools

Microsoft Office

Job description

About the Company:

We are a premier senior living retirement community dedicated to creating a welcoming, warm environment for the residents who call our community home. We offer competitive pay, comprehensive rewards program, and a true team environment. If you are looking for a challenging and highly rewarding career, we want to hear from you!

What You Will Do:

• Greet and assist residents and visitors in a polished, professional, discrete manner. Manage the front desk sign-in and out process for visitors and vendors. Handle and direct incoming phone calls. Inform residents or staff of the arrival of guests, packages, and flowers.
• Accommodate resident requests for assistance - referring to other staff as necessary.
• Provide marketing information to visitors.
• Assist Lifestyles Department with program / event reservations; collect program / event fees; maintain accurate records.
• Maintain and regularly update database of resident general information and update/distribute resident phone list. Handle other clerical duties as assigned.
• Support other departments as needed to ensure high quality resident service.
• Other duties as assigned or requested by Supervisor.

Why You Are Qualified:

The ideal candidate will have the following:

• High school diploma or GED equivalent required
• At least one (1) year of related work experience in customer service required.
• Prior work experience preferably in the long-term care, hospitality industry, or related field preferred.
• Must have good interpersonal skills, organized, proficient in Microsoft Office products, effective verbal communication skills, courteous, professional, good listener, experience supporting a busy office, able to work independently. Must physically be able to lift up to 25 pounds unassisted.

Why You Should Apply:

• Competitive pay.
• Great benefits including medical, dental, vision, life insurance and more.
• Excellent growth and advancement opportunities.
• Generous Paid Time Off (PTO) & Holiday Pay programs

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Hired candidates will be required to successfully complete a criminal background check, valid references, pre-employment drug test, physical and proof of employment eligibility. EOE.

Equal Opportunity Employer, including disabled and veterans.