Concierge

Harmony Senior Services; Hampton (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401k + benefits

Training & development

Great work-life balance

Flexible scheduling

Job summary

Harmony Senior Services in Hampton, Virginia is seeking a friendly concierge/receptionist to greet visitors, answer calls, and coordinate messages for the community. You will monitor security systems, log in service requests, and support administrative tasks across departments in a busy senior living setting.

The role requires a professional appearance, strong communication skills, and the ability to multi-task while maintaining confidentiality and guest satisfaction.

Qualifications

• High school diploma or GED required.
• Professional appearance and demeanor.
• Experience in administrative functions.
• Polite and professional telephone manner.
• Organized and able to multitask in a busy environment.
• Willing to work weekends and holidays.
• Effective written and verbal communication.

Responsibilities

• Greet visitors to the community and answer phones in a courteous, professional manner.
• Transfer calls or take messages as appropriate and log service requests.
• Monitor front desk, lobby, walkie-talkie, and security systems.
• Maintain visitor and resident sign-in logs and complete documentation.
• Assist with coordinating resident van schedules and other administrative tasks.

Skills

Administrative duties

Phone etiquette

Team player

Communication skills

Education

High school diploma or GED

Tools

MS Office

Job description

2 Fenwick Road, Hampton, Virginia 23651

Job Description

The concierge/receptionist performs a variety of administrative support duties including: greeting all visitors to the community, answering the telephone, transferring calls to appropriate party, and taking accurate messages. Monitors walkie-talkie, door security system and fire panel as needed. Monitors resident sign-in and sign-out log and the visitor registration log and completes administrative support functions such as filing and making copies.

Transfers calls or takes messages as appropriate in a courteous, friendly and helpful manner Fills out and logs service request forms for residents and/or staff Monitors and greets visitors to the community Keeps front desk and lobby area clean and neat at all times Sells meal tickets and accounts for by payroll deduction or personal check Ensure the security of the building; Monitors resident sign-in and sign-out log and the visitor registration log; periodically checks entrances/exits of the building to ensure community is secure Attends in-services and staff meetings as required Assists with coordinating van schedule for residents Follows confidentiality policies regarding release of resident information Performs supportive office functions for all departments including filing, typing, and making copies Completes all other duties as assigned Requirements: Must possess a high school diploma or GED Must be considerate, neat, well groomed and professional in appearance. Must dress in a professional manner Must have experience in Administration functions Must answer phones in a polite and professional manner Must be organized, and able to work well with others as part of a team Must be polite and considerate to residents, visitors, co-workers and management team Must be able to effectively communicate both verbally and in writing Must be able to sit for extended periods of time Must be able to function effectively in a busy environment and be able to multi-task Must be willing to work a flexible schedule that includes weekends and holidays Must attend all required in-services and staff meetings

Why Harmony?

• 401k + Fulltime & Part-time Benefits Packages

• Training, Development & Career Laddering

• Great work-life balance

• Flexible Scheduling