Concierge

Viva Senior Living; Glassboro (NJ); On-site; USD 32,000 - 42,000; Full time

Job summary

Viva Senior Living in Glassboro, NJ is seeking a Concierge in the Administration department to warmly greet guests, help visitors locate resident rooms, and manage telephone messages with professionalism and care.

The role emphasizes compassion, adherence to the Resident Bill of Rights, and collaboration with staff in a supportive, regulated healthcare environment.

Qualifications

• High school diploma or GED required.
• Must read, write, speak and understand English.
• Maintain the highest standards in caring for residents and families.

Responsibilities

• Receive guests and visitors, having them sign in.
• Assist visitors in finding resident rooms.
• Answer telephone and take messages (caller’s name, number, time and date).

Skills

English proficiency

Team collaboration

Compassionate care

Education

High school diploma or GED

Job description

POSITION TITLE: Concierge

DEPARTMENT: Administration

REPORTS TO: Business Office Manager

POSITION SUMMARY:

• The essential functions of the job for the Concierge requires, and may be amended from time to time at the sole discretion of Viva Senior Living to include, but are not limited to the following:
• Comply with standards of business conduct in accordance with federal, state, and local health and regulatory standards and guidelines, as applicable.
• Must possess, at a minimum, a high school diploma or a GED
• Must be able to work well with peers in a congenial work environment, and above all, maintain the utmost compassion and dignity to the residents and adhere to the Resident Bill of Rights.
• In exigent circumstances, the employee may be subject to call back during emergency conditions (e.g., severe weather, evacuation, temporary staffing shortages, etc.).
• Must adhere to Viva Senior Living’s attendance policies and follow the terms and conditions of employment as set forth in the Employee Handbook.
• Must be able to read, write, speak and understand English.
• Must maintain the highest standards in caring and servicing the needs of the residents and residents' family members and loves ones.
• Must adhere to all facility policies and procedures.

Responsibilities/Accountabilities

• Receive guests and visitors, having them sign in.
• Assist visitors in finding resident rooms.
• Answer telephone and takes messages (to include caller’s name, telephone number, time, and date of call), respond to requests, forward information to other staff members.