Casual Concierge

Keepsake Village; Village of Liverpool (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Viva Senior Living is seeking a Concierge to warmly receive guests, assist visitors, and coordinate with residents and staff in a compassionate, organized manner. The role emphasizes clear communication, attendance discipline, and adherence to facility policies within a senior living environment.

The position involves answering calls, guiding visitors to resident rooms, signing in guests, and performing light typing and document duties as needed.

Qualifications

• Must possess, at a minimum, a high school diploma or a GED.
• Must be able to read, write, speak and understand English.
• Must adhere to Viva Senior Living’s attendance policies and follow the terms and conditions of employment as set forth in the Employee Handbook.

Responsibilities

• Receive guests and visitors, having them sign in.
• Assist visitors in finding resident rooms.
• Answer telephone and takes messages (to include caller’s name, telephone number, time, and date of call), respond to requests, forward information to other staff members.
• Announce appointments and arrivals to appropriate staff.
• Type memos, correspondence, reports, and other documents as requested.

Skills

English proficiency

Education

High school diploma or GED

Job description

The essential functions of the job for the Concierge requires , and may be amended from time to time at the sole discretion of Viva Senior Living to include, but are not limited to the following:

Comply with standards of business conduct in accordance with federal, state, and local health and regulatory standards and guidelines, as applicable.

Must possess, at a minimum, a high school diploma or a GED

Must be able to work well with peers in a congenial work environment, and above all, maintain the utmost compassion and dignity to the residents and adhere to the Resident Bill of Rights.

In exigent circumstances, the employee may be subject to call back during emergency conditions (e.g., severe weather,

evacuation, temporary staffing shortages, etc.).

Must adhere to Viva Senior Living’s attendance policies and follow the terms and conditions of employment as set forth in the Employee Handbook.

Must be able to read, write, speak and understand English.

Must maintain the highest standards in caring and servicing the needs of the residents and residents' family members and loves ones.

Must adhere to all facility policies and procedures.

RESPONSIBILITIES/ACCOUNTABILITIES

• Receive guests and visitors, having them sign in.
• Assist visitors in finding resident rooms.
• Answer telephone and takes messages (to include caller’s name, telephone number, time, and date of call), respond to requests, forward information to other staff members.
• Announce appointments and arrivals to appropriate staff.
• Type memos, correspondence, reports, and other documents as requested.