Receptionist

Viva Senior Living; Dresher (Montgomery County); On-site; USD 30,000 - 42,000; Full time

Job summary

Viva Senior Living is seeking a friendly Concierge to greet residents, families, visitors, and team members with warmth and professionalism. You’ll help direct people, answer phones, and share information about community services and tours, ensuring a welcoming atmosphere at the front desk.

As part of the team, you’ll maintain confidential information, assist during emergencies, and participate in training to ensure smooth daily operations and exceptional service for residents and their loved

Qualifications

• High school diploma or GED is required.
• Customer service or receptionist experience is a plus, but the right attitude and willingness to learn are valued.
• Able to meet attendance and scheduling requirements.
• Willing to assist during emergencies and weather events.
• Strong English reading/writing/speaking skills.

Responsibilities

• Welcome residents, families, guests, and visitors with warmth and professionalism.
• Greet and sign in visitors and assist them in locating resident rooms and community areas.
• Answer incoming calls, take messages, and direct information to appropriate staff.
• Announce appointments and arrivals to staff.
• Provide excellent customer service to residents and families.
• Share information about services, amenities, and rates when appropriate.
• Assist with community tours and information for prospective residents.
• Prepare and maintain admission and informational packets.
• Maintain a neat front desk and lobby area.
• Protect resident privacy and PHI.
• Follow policies, procedures, and Resident Rights.
• Participate in required training and life-safety activities.

Skills

Customer service

Communication

Hospitality

Multitasking

Teamwork

Education

High school diploma or GED

Job description

Make a Difference Every Day as a Concierge!

Are you a warm, welcoming, and organized person who enjoys helping others? Do you take pride in creating a positive first impression and making people feel at home?

Viva Senior Living is looking for a compassionate and professional Concierge to be the welcoming face of our community! In this role, you’ll have the opportunity to build meaningful connections with residents, families, visitors, and team members while helping ensure that our community runs smoothly each day.

As our Concierge, you’ll play an important role in creating an environment where residents and their loved ones feel valued, respected, and cared for. Your friendly personality, professionalism, and attention to detail will help make every interaction a positive one.

What You’ll Do

• Welcome residents, families, guests, and visitors with warmth and professionalism.
• Greet and sign in visitors and assist them in locating resident rooms and community areas.
• Answer incoming telephone calls, take accurate messages, and direct calls or information to the appropriate team members.
• Announce appointments and arrivals to the appropriate staff.
• Provide excellent customer service to residents, families, prospective residents, and guests.
• Share information about community services, amenities, and rates when appropriate.
• Assist with community tours and provide information to prospective residents and their families.
• Prepare and maintain admission and informational packets.
• Assist with sorting and distributing mail to residents, departments, and mailboxes when requested.
• Prepare memos, correspondence, reports, and other documents as needed.
• Help maintain a welcoming, clean, neat, and organized front desk and lobby area.
• Create an atmosphere of warmth, personal interest, dignity, and positive engagement throughout the community.
• Protect the confidentiality and privacy of resident information and Protected Health Information (PHI).
• Follow all community policies, procedures, regulatory requirements, and Resident Rights.
• Report concerns involving resident safety, abuse, neglect, exploitation, mistreatment, or confidentiality to the appropriate leadership.
• Participate in required training, competency programs, emergency drills, and life-safety activities.
• Assist with emergency procedures and resident evacuation when necessary.
• Maintain professional communication and teamwork with residents, families, visitors, and coworkers.
• Perform other duties as assigned by the Business Office Manager or Executive Director.

What We’re Looking For

• Warm, friendly, and compassionate with a genuine desire to help others.
• Professional and dependable.
• Comfortable interacting with seniors, families, visitors, and team members.
• Organized and able to manage multiple tasks throughout the day.
• A strong communicator who can listen carefully and respond appropriately.
• Respectful of resident privacy, dignity, and individual rights.
• Able to work collaboratively as part of a team.
• Comfortable answering phones, taking messages, and performing basic administrative tasks.
• Able to read, write, speak, and understand English.
• Able to maintain confidentiality and exercise good judgment.
• Willing to participate in required training and emergency preparedness activities.

Qualifications

• High school diploma or GED required.
• Previous customer service, receptionist, administrative, hospitality, or senior living experience is a plus, but we value the right attitude and willingness to learn.
• Must be able to meet the attendance and scheduling requirements of the position.
• Must be willing to assist during emergency situations, including severe weather, evacuations, or temporary staffing needs, when necessary.

Why Join Viva Senior Living?

At Viva Senior Living, we believe that every interaction matters. Our Concierge team members are often the first and last people our residents, families, and visitors see—and that makes this role incredibly important to the experience we create every day.

If you’re someone who enjoys making people feel welcome, takes pride in providing exceptional service, and wants to be part of a team that makes a meaningful difference in the lives of seniors, we’d love to meet you!

Join Viva Senior Living and help create a community where every resident feels valued, respected, and at home.