Concierge

The Crossings of Smithfield; Smithfield (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Life insurance

Job summary

The Crossings of Smithfield is seeking a dedicated Concierge to assist residents and visitors, ensuring a high level of service and a welcoming environment in our community.

Responsibilities include greeting guests, coordinating transportation and reservations, and serving as a central communications hub for events and announcements, while maintaining a strong focus on customer service excellence for residents and families.

Qualifications

• Requires high school diploma or equivalent.
• Previous concierge or customer service experience preferred.
• Strong communication and organizational skills required.
• Ability to multitask and prioritize in a senior living setting.
• Compassion and desire to work with the elderly.

Responsibilities

• Greet residents, families, and visitors warmly and assist with inquiries and directions.
• Provide concierge services including transportation coordination and errands.
• Serve as central point of contact for events, activities, and announcements.
• Maintain high level of customer service and ensure residents feel valued and supported.
• Perform light administrative duties and help with check-in/check-out procedures.
• Assist in coordinating community events and activities.
• Address concerns promptly and professionally to ensure satisfaction.
• Monitor guest access and help maintain a safe environment.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Compassion for elderly

Professional appearance

Office software

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Are you a friendly and professional individual with a passion for providing excellent customer service and creating a welcoming environment for seniors?

The Crossings of Smithfield is seeking a dedicated Concierge to assist residents and visitors at The Crossings of Smithfield, ensuring a high level of service and enhancing the overall experience for everyone in our community.

Why Join The Crossings of Smithfield?

At The Crossings of Smithfield, we foster a culture of compassion, leadership, and growth—for our residents and our team. We offer:

• Competitive pay rates


• Comprehensive health, dental, and vision insurance


• Paid time off and holidays


• Ongoing professional development opportunities


• Company-paid life insurance


• Company-paid Employee Assistance Program

Essential Duties and Responsibilities:

• Resident & Visitor Services: Greet residents, families, and visitors warmly, providing assistance with inquiries, directions, and requests to ensure a positive experience.


• Concierge Support: Offer a variety of concierge services, including arranging transportation, coordinating reservations, and helping residents with special requests or errands.


• Communication Hub: Serve as a central point of contact for residents and staff, communicating important information about community events, activities, and announcements.


• Customer Service Excellence: Maintain a high level of customer service, ensuring that all residents feel valued, heard, and well-supported in their needs and requests.


• Administrative Tasks: Perform light administrative duties such as maintaining logs, scheduling appointments, and assisting with resident or visitor check-in/check-out procedures.


• Event Coordination: Assist in the coordination of community events and activities, ensuring residents are informed and engaged.


• Problem Resolution: Address any concerns or issues promptly and professionally, ensuring that problems are resolved quickly and to the satisfaction of residents and their families.


• Safety & Security: Assist with security procedures, including monitoring guest and visitor access, maintaining a safe environment, and reporting any concerns to management.

Qualifications:

• High school diploma or equivalent (required)


• Previous customer service or concierge experience (preferred)


• Strong communication, interpersonal, and organizational skills


• Ability to manage multiple tasks simultaneously and prioritize effectively


• Compassion for and a desire to work with the elderly


• Professional appearance and demeanor


• Proficiency with office equipment and software, including Microsoft Office Suite


• Strong problem-solving and conflict resolution skills