Concierge

Harmony Senior Services; Chester (VA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

401k benefits

Training & development

Work-life balance

Flexible schedule

Job summary

Harmony Senior Services is seeking a courteous Concierge/Receptionist to greet visitors, answer calls, and manage front desk operations at our Chester community. The role involves handling messages, coordinating resident services, and maintaining a secure, welcoming lobby.

You will support multiple departments with filing, typing and copying, while upholding confidentiality and providing excellent resident-focused service.

Qualifications

• Must have a high school diploma or GED.
• Must be neat, professional in appearance and able to present a courteous demeanor.
• Must answer phones in a polite and professional manner.
• Must be organized and able to work well with others in a team.
• Must communicate effectively, both verbally and in writing.
• Must be able to sit for extended periods and multitask in a busy environment.

Responsibilities

• Greet all visitors to the community and answer the telephone.
• Transfer calls to the appropriate party and take accurate messages.
• Monitor security systems and logs as required.
• Maintain front desk and lobby area neat and organized.
• Sell meal tickets and process payments by payroll deduction or personal check.
• Assist with coordinating resident van schedules and attend staff meetings.

Skills

Phone etiquette

Customer service

Administrative support

Multi-tasking

Written and verbal communication

Teamwork

Filing

Typing

Education

High school diploma

Tools

Microsoft Office

Phone system

Job description

6701 Ironbridge Parkway, Chester, Virginia 23831

Job Description

The concierge/receptionist performs a variety of administrative support duties including: greeting all visitors to the community, answering the telephone, transferring calls to appropriate party, and taking accurate messages. Monitors walkie-talkie, door security system and fire panel as needed. Monitors resident sign-in and sign-out log and the visitor registration log and completes administrative support functions such as filing and making copies.

Transfers calls or takes messages as appropriate in a courteous, friendly and helpful manner

Fills out and logs service request forms for residents and/or staff

Monitors and greets visitors to the community

Keeps front desk and lobby area clean and neat at all times

Sells meal tickets and accounts for by payroll deduction or personal check

Ensure the security of the building; Monitors resident sign-in and sign-out log and the visitor registration log; periodically checks entrances/exits of the building to ensure community is secure

Attends in-services and staff meetings as required

Assists with coordinating van schedule for residents

Follows confidentiality policies regarding release of resident information

Performs supportive office functions for all departments including filing, typing, and making copies

Completes all other duties as assigned

Requirements

Must possess a high school diploma or GED

Must be considerate, neat, well-groomed and professional in appearance. Must dress in a professional manner

Must Have Experience In Administration Functions

Must answer phones in a polite and professional manner

Must be organized, and able to work well with others as part of a team

Must be polite and considerate to residents, visitors, co-workers and management team

Must be able to effectively communicate both verbally and in writing

Must be able to sit for extended periods of time

Must be able to function effectively in a busy environment and be able to multi-task

Must be willing to work a flexible schedule that includes weekends and holidays

Must attend all required in-services and staff meetings

Why Harmony?

• 401k + Fulltime & Part-time Benefits Packages
• Training, Development & Career Laddering
• Great work-life balance
• Flexible Scheduling