Senior Living Concierge — Front Desk & Resident Services

The Birches on Maple; Carrollton (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Holiday pay

Job summary

The Birches on Maple is seeking a friendly front desk associate to greet residents and visitors, manage sign-in/out, answer phones, and assist with clerical tasks. The role supports the Lifestyles Department and helps maintain accurate resident records. Ideal candidates have a high school diploma or GED, with at least one year in customer service.

Hospitality or long-term care experience is preferred. Excellent communication and organizational skills are required, and the job may involve lifting

Qualifications

• High school diploma or GED required.
• At least 1 year of related customer service experience.
• Prior work in long-term care/hospitality preferred.
• Strong interpersonal, organizational, and communication skills; ability to lift up to 25 pounds.

Responsibilities

• Greet and assist residents and visitors at the front desk in a polished, professional manner; manage sign-in/out and direct calls.
• Accommodate resident requests and coordinate with staff.
• Provide marketing information to visitors.
• Assist Lifestyles Department with event reservations; collect fees; maintain records.
• Maintain and update resident information and phone lists; perform clerical duties as assigned.
• Support other departments to ensure high quality resident service.

Skills

Customer service

Phone etiquette

Microsoft Office

Interpersonal communication

Organizational skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

The Birches on Maple is seeking a friendly front desk associate to greet residents and visitors, manage sign-in/out, answer phones, and assist with clerical tasks. The role supports the Lifestyles Department and helps maintain accurate resident records. Ideal candidates have a high school diploma or GED, with at least one year in customer service.

Hospitality or long-term care experience is preferred. Excellent communication and organizational skills are required, and the job may involve lifting