Concierge

Spacecoasthc; Merritt Island (FL); Hybrid; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

PTO

401(k)

Recognition Programs

Team Environment

Employee Discounts

Job summary

Space Coast Healthcare & Rehabilitation in Merritt Island, FL is seeking a friendly Concierge to welcome Residents and families, coordinate admissions with the Admissions Department, and ensure a smooth transition from admission through discharge. The role requires prior customer service experience, excellent communication, and strong organization in a fast-paced Skilled Nursing setting.

Full-time, 10:30am–7:00pm Tuesday through Saturday, with a benefits package including medical and dental

Qualifications

• Prior customer service experience required.
• Excellent communication and interpersonal skills.
• Strong organizational skills with ability to multitask in a fast-paced environment.
• Compassionate and professional demeanor with a commitment to exceptional service.

Responsibilities

• Partner with Admissions to coordinate new admissions and communicate equipment needs to nursing staff.
• Prepare rooms for incoming Residents by ensuring belongings are packed, terminal cleaning is completed, and beds are made; call bells, lights, and TVs functioning.
• Assemble and deliver welcome baskets for new Residents.
• Greet and escort Residents from lobby to rooms to create a positive first impression.
• Build relationships with Residents and families by providing ongoing support and assistance.
• Respond to call bells within scope and notify nursing staff when additional care is needed.
• Address Resident concerns and complaints per grievance process.
• Assist with room transitions from short-term to long-term care.
• Complete Concierge follow-up documentation within 48 hours of admission and prior to discharge.
• Provide facility tours during off-hours or when Admissions staff are unavailable.
• Submit daily progress reports to leadership, identifying trends or concerns.
• Coordinate with laundry services for return of stored belongings.
• Prepare and distribute discharge gift bags.
• Monitor and coordinate Resident smoking schedules.
• Attend in-service trainings, Resident Council meetings, and required staff meetings.

Skills

Customer service experience

Communication skills

Organizational skills

Compassionate demeanor

Job description

Facility: Space Coast Healthcare & Rehabilitation
Position: Concierge
Location: Merritt Island, FL
Schedule: Full-Time 10:30a-7p Tuesday -Saturday
Pay Rate: $18 -$23/hour

Join Our Team as a Concierge

Space Coast Healthcare & Rehabilitation is seeking a friendly, compassionate, and detail‑oriented Concierge to join our team. In this vital role, you will serve as the welcoming face of our facility—creating a warm, supportive, and seamless experience for Residents and their families from admission through discharge.

Key Responsibilities

• Partner with the Admissions Department to coordinate new admissions and communicate equipment needs (beds, oxygen, etc.) to nursing staff

• Prepare rooms for incoming Residents by ensuring:

  • Previous belongings are packed and removed

  • Terminal cleaning is completed

  • Beds are made and call bells, lights, and TVs are functioning properly

• Assemble and deliver welcome baskets for new Residents

• Greet and escort Residents from the lobby to their rooms, creating a positive first impression

• Build meaningful relationships with Residents and families by providing ongoing support and assistance

• Respond to call bells within scope and notify nursing staff when additional care is needed

• Address Resident concerns and complaints in accordance with the grievance process

• Assist with room transitions, including short‑term rehabilitation to long‑term care

• Complete Concierge follow‑up documentation within 48 hours of admission and prior to discharge

• Provide facility tours during off‑hours or when Admissions staff are unavailable

• Submit daily progress reports to leadership, identifying trends or concerns

• Coordinate with laundry services for the return of stored belongings

• Prepare and distribute discharge gift bags

• Monitor and coordinate Resident smoking schedules

• Attend in-service trainings, Resident Council meetings, and required staff meetings

• Perform additional duties as assigned by the Administrator

Qualifications

• Prior customer service experience required

• Experience in a Skilled Nursing Facility (SNF), Rehabilitation setting, or Assisted Living Facility (ALF) preferred

• Excellent communication and interpersonal skills

• Strong organizational skills with the ability to multitask in a fast‑paced environment

• Compassionate and professional demeanor with a commitment to exceptional service

Benefits

• Comprehensive Medical and Dental Insurance

• Generous Paid Time Off (PTO)

• 401(k) Retirement Plan

• Employee Recognition Programs

• Supportive, team‑oriented work environment

• Company perks and employee discounts

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