Concierge

Skilled-Nursing-and-Rehabilitation-Cente; New York (NY); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Medical & Dental Coverage

Generous Paid Time Off

401(k) Retirement Plan

Employee Recognition Program

Team-oriented environment

Employee discounts

Job summary

Skilled Nursing and Rehabilitation Center is seeking a compassionate Concierge to create a welcoming experience for residents and visitors. This full-time role requires a self-starter who excels in customer service, ensuring concerns are handled with care.

Duties include welcoming guests, conducting rounds, assisting with inquiries, and ensuring satisfaction in a supportive work environment. Benefits include comprehensive medical coverage, PTO, and a 401(k) plan.

Qualifications

• Customer service or hospitality experience is required.
• Minimum 1 year of relevant experience preferred.
• Must be personable, organized, and a self-starter.

Responsibilities

• Welcome residents, families, and visitors in a professional manner.
• Conduct regular rounds to identify concerns.
• Assist residents and families with questions regarding services.

Skills

Customer service experience

Communication skills

Interpersonal skills

Organizational skills

Self-starter

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Concierge

Facility: Skilled Nursing and Rehabilitation Center
Location: The Bronx, NY
Schedule: Full-Time | 10:00 AM – 6:00 PM
Salary: $22 - $23 per hour

Create Meaningful Connections Every Day

Skilled Nursing and Rehabilitation Center is seeking a compassionate, professional, and service-focused Concierge to join our team. This role is ideal for a personable self-starter who enjoys helping others and creating a welcoming experience for residents, families, and visitors.

As the first point of contact for many guests, the Concierge plays an essential role in supporting resident satisfaction, fostering positive relationships, and ensuring concerns are addressed with care and urgency.

Responsibilities

• Welcome residents, families, and visitors in a professional and friendly manner.
• Conduct regular rounds throughout the facility to identify resident and family concerns.
• Introduce yourself to new admissions and their families within 24 hours of admission.
• Perform follow-up calls with new admissions and primary contacts.
• Assist residents and families with questions regarding services, schedules, and facility resources.
• Escalate clinical concerns promptly to the appropriate nursing staff.
• Investigate, document, and follow up on resident and family concerns.
• Partner with department leaders to ensure timely resolution of complaints.
• Confirm resolution with residents and families to ensure satisfaction.
• Maintain service recovery logs and track trends for Quality Assurance meetings.
• Serve as a liaison between residents, families, nursing, therapy, social services, dietary, housekeeping, and administration.
• Ensure concerns are communicated quickly to the appropriate departments.
• Participate in daily morning meetings and provide updates regarding resident satisfaction and outstanding concerns.
• Welcome new admissions upon arrival and assist with a smooth transition.
• Orient residents and families to the facility.
• Ensure admission packets and welcome materials are provided.
• Coordinate with Admissions, Nursing, and Social Services teams.
• Answer phones and greet visitors professionally.
• Assist visitors with locating residents or staff.
• Maintain a clean, organized, and welcoming reception area.
• Represent the facility positively at all times.

Qualifications

• Customer service or hospitality/service industry experience required.
• Minimum 1 year of relevant experience preferred.
• Must be personable, organized, and a self-starter.
• Strong communication and interpersonal skills.
• High school diploma or equivalent required.
• Proficiency with Microsoft Word and Excel preferred.

Benefits

• Comprehensive Medical & Dental Coverage
• Generous Paid Time Off (PTO)
• 401(k) Retirement Plan
• Employee Recognition Program
• Supportive, team-oriented work environment
• Company perks and employee discounts

Join our team and help create a warm, welcoming, and positive experience for every resident and family member who walks through our doors.