Concierge

Excelsior Care Group; Live Oak (FL); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

401(k) Retirement Plan

Paid Time Off

Medical and Dental Insurance

Team-Oriented Environment

Employee Recognition Programs

Exciting Company Perks

Job summary

Live Oak Healthcare and Rehabilitation in Live Oak, Florida is seeking a compassionate Concierge to enhance the Resident and family experience. The role focuses on coordination, timely support, and exceptional service to ensure a welcoming environment for new Residents.

The position requires at least 2 years of experience in a long-term care setting, strong interpersonal skills, and a service-oriented mindset. Full-time hours are offered with an hourly pay rate of $18–$23 based on experience.

Qualifications

• Minimum 2 years of experience in a long-term care or nursing home setting.
• Excellent interpersonal and communication skills are required.
• A warm, empathetic and service-oriented personality is essential.

Responsibilities

• Collaborate with Admissions to prepare rooms and ensure equipment is in place.
• Greet, escort and orient new Residents to their rooms for a smooth transition.
• Create and deliver personalized welcome baskets for new Residents.
• Answer call bells and assist or notify staff to meet residents' needs.
• Address Resident concerns using the Grievance Process and ensure timely follow-up.
• Attend in-services, Resident Council meetings and staff meetings as needed.

Skills

Interpersonal skills

Communication skills

Empathetic service

Organizational skills

Multitasking

Job description

Job Title: Concierge
Facility: Live Oak Healthcare and Rehabilitation
Location: Live Oak, Florida
Shift: Full-Time | 11:00 AM – 7:00 PM
Pay Rate: $18 – $23 per hour, based on experience

Make a Difference Every Day – Join Our Team as a Concierge

Live Oak Healthcare and Rehabilitation is seeking a compassionate, detail-oriented Concierge to support a warm and welcoming experience for our Residents and their families. This position is essential to enhancing the quality of care through thoughtful coordination, timely support, and exceptional service.

Key Responsibilities:

• Collaborate with Admissions to prepare rooms and ensure necessary equipment (beds, oxygen, etc.) is in place.
• Verify rooms are cleaned, cleared of previous belongings, and fully functional (lights, call bells, TVs, etc.) before new Resident arrival.
• Create and deliver personalized welcome baskets for new Residents.
• Greet, escort, and orient new Residents to their rooms to foster a comfortable transition.
• Provide emotional support to Residents and families by listening and offering encouragement.
• Answer call bells and assist or notify staff promptly to ensure needs are met.
• Address Resident concerns using the Grievance Process and ensure timely follow-up.
• Foster positive relationships with Residents, families, and staff.
• Attend in-services, Resident Council meetings, and staff meetings as needed.
• Assist with facility tours and room changes, especially during off-hours.
• Complete Concierge follow-up forms within 48 business hours of admission and before planned discharges.
• Email daily progress updates to administrative staff.
• Coordinate with laundry for retrieval of belongings for returning Residents.
• Prepare and distribute discharge gift bags, including ordering needed items.
• Oversee and schedule Resident smoking sessions.
• Perform other duties as assigned by the Administrator.

Qualifications:

• Minimum 2 years of experience in a long-term care or nursing home setting.
• Excellent interpersonal and communication skills.
• A warm, empathetic, and service-oriented personality.
• Strong organizational skills and ability to multitask in a fast-paced environment.

Benefits:

• 401(k) Retirement Plan
• Generous Paid Time Off
• Comprehensive Medical and Dental Insurance
• Team-Oriented and Supportive Environment
• Employee Recognition Programs
• Exciting Company Perks

Why Join Live Oak? Be part of a compassionate team dedicated to creating a positive and supportive environment for our Residents. Your attention to detail and caring nature can make all the difference.

Background screening information: Florida Clearinghouse