Concessions Operations Manager

Charlotte Regional Visitors Authority; Charlotte, Northern (NC, KY); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Education Reimbursement

Medical, dental, and vision coverage

457 Plan

NC Retirement System plan

CRVA University

Employee Assistance Programs

Job summary

The Charlotte Regional Visitors Authority seeks a Manager, Concessions to oversee food and beverage stands, carts, and related functions at Bojangles Entertainment Complex ensuring that all operations are carried out successfully.

Responsibilities include managing labor costs, menu development, sanitation and safety compliance, payroll records, and collaborating with Chefs to develop concepts and drive revenue while maintaining inventory for events.

Qualifications

• High school diploma or GED required.
• 3–4 years related experience and/or training.
• 2–3 years supervisory/people management experience.

Responsibilities

• Oversee labor cost, menu development, equipment cleanliness, maintenance, and operational efficiencies.
• Collaborate with Chefs and partners to develop concepts, drive revenue, and improve efficiencies.
• Maintain communication with facility management for event planning.
• Uphold sanitation and safety compliance with regulations.
• Ensure accuracy and accountability of cash handling procedures.
• Schedule, train, and direct Concessions staff; complete payroll records.
• Identify marketing opportunities to increase sales; manage inventory for events.
• Set up concession stands and ensure product availability; monitor stock levels.
• Promote excellent guest service, and foster a strong team culture.
• Develop a high-performing team and provide operational reports.

Skills

Team leadership

Customer service

Communication

Flexibility

Food service knowledge

Inventory management

Attention to detail

Multi-tasking

Interpersonal skills

Education

High school diploma or GED

Three to four years related experience and/or training

Two to three years people management experience

Tools

Microsoft Office

POS system

Two-way radio

Job description

The Charlotte Regional Visitors Authority seeks a Manager, Concessions to oversee food and beverage stands, carts, and related functions at Bojangles Entertainment Complex ensuring that all operations are carried out successfully.

Responsibilities include managing labor costs, menu development, sanitation and safety compliance, payroll records, and collaborating with Chefs to develop concepts and drive revenue while maintaining inventory for events.