Concession Stand Supervisor & Customer Experience Lead

Greenleaf Hospitality Group; Kalamazoo (MI); Hybride; USD 17 000 - 25 000; Plein temps

Résumé du poste

Greenleaf Hospitality Group in Kalamazoo, MI operates a Food & Beverage stand at events. You will supervise preparation and service, ensure health code compliance, and maintain accurate cash handling and paperwork.

We require excellent customer service, ability to stand for long periods, lift up to 40 pounds, and to work evenings, nights, weekends and holidays. Training staff and upholding safety standards are essential to success.

Qualifications

• Excellent customer service skills.
• Works evenings, nights, weekends and holidays.
• Able to stand for long periods of time, up to 8 hours or more.
• Able to stoop and bend.
• Able to lift up to 40 pounds from time to time.
• Able to comply with safety and health code standards.
• Able to handle responsibilities that require repetitive motion tasks.

Responsabilités

• Supervise preparation and service of food/beverage to patrons in a friendly and efficient manner.
• Operate and maintain the Food & Beverage stand in compliance with the Health Code and Event Center policies including Michigan Liquor Law mandated procedures.
• Ensure all employees properly check I.D., assuring compliance with one beer limit as directed by the F&B Manager.
• Ensure that all employees know and use proper food portions and serve food at proper temperatures.
• Oversee cash handling, tips, and deposits; provide change when needed.
• Report employee discipline problems to the F&B Manager.
• Train staff on proper cleanup procedures and sanitation.
• Inspect stand for cleanliness and proper labeling and storage before staff dismissal.

Connaissances

Customer service

Standing for long periods

Lifting up to 40 pounds

Safety compliance

Description du poste

Greenleaf Hospitality Group in Kalamazoo, MI operates a Food & Beverage stand at events. You will supervise preparation and service, ensure health code compliance, and maintain accurate cash handling and paperwork.

We require excellent customer service, ability to stand for long periods, lift up to 40 pounds, and to work evenings, nights, weekends and holidays. Training staff and upholding safety standards are essential to success.