Event Concessions Lead & Guest Experience Champion

Radisson-Hotel-Group; Kalamazoo (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

Greenleaf Hospitality Group seeks a hands-on restaurant/event operations leader in Kalamazoo to supervise staff, ensure guest satisfaction, and drive event success at Wings Event Center. You will manage scheduling, training, and daily operations to deliver outstanding service and a cohesive team environment.

The role emphasizes coaching, brand loyalty through service quality, and effective communication with guests and colleagues to sustain a positive guest experience and smooth business flow.

Responsibilities

• Direct performance of assigned staff and follow up with corrections where needed.
• Motivate staff and build an engaged team culture.
• Ensure guest satisfaction and create brand loyalty through personalized service.
• Schedule and labor expense control; money reconciliation and cash handling.

Job description

Greenleaf Hospitality Group seeks a hands-on restaurant/event operations leader in Kalamazoo to supervise staff, ensure guest satisfaction, and drive event success at Wings Event Center. You will manage scheduling, training, and daily operations to deliver outstanding service and a cohesive team environment.

The role emphasizes coaching, brand loyalty through service quality, and effective communication with guests and colleagues to sustain a positive guest experience and smooth business flow.