Concerts & Special Events Ticketing Lead

Auburn University; Auburn (AL); On-site; USD 65,000 - 95,000; Full time

Job summary

Auburn University seeks an Assistant or Associate Director of Concerts & Special Events Ticketing to lead ticketing operations for concerts and non-athletic events at Auburn Athletics facilities. You’ll manage setup, pricing, and seating, serve as the primary contact for promoters, and support revenue-generating initiatives while ensuring exceptional customer service and compliance.

The role includes coordinating with Marketing, Special Events, Event Operations, Sales & Retention, and Tiger

Qualifications

• Bachelor's degree plus 2 years of experience in ticketing operations, event or entertainment operations, venue operations, customer service, sales operations, athletics administration, or a related field.
• Master's degree acceptable in lieu of the experience requirements.
• Associate Director level requires a Bachelor’s Degree with 4 years of experience or a Master’s Degree with 3 years in relevant fields.

Responsibilities

• Serve as the primary ticketing contact for promoters and clients hosting concerts and special events within Auburn Athletics facilities.
• Assist and manage event setup and maintenance within the ticketing system, including inventory, pricing structures, offers, promotions, and ticket programs.
• Provide venue-specific ticketing information including seating configurations, ticketing requirements, and revenue projections.
• Oversee day-of-show ticketing and box office operations as Ticketing Manager on Duty.

Skills

Ticketing operations

Event operations

Customer service

Sales operations

Athletics administration

Education

Bachelor's degree

Master's degree

Job description

Auburn University seeks an Assistant or Associate Director of Concerts & Special Events Ticketing to lead ticketing operations for concerts and non-athletic events at Auburn Athletics facilities. You’ll manage setup, pricing, and seating, serve as the primary contact for promoters, and support revenue-generating initiatives while ensuring exceptional customer service and compliance.

The role includes coordinating with Marketing, Special Events, Event Operations, Sales & Retention, and Tiger