Assistant Director, Ticket Operations & Fan Experience

Auburn University; Auburn (AL); On-site; USD 55,000 - 75,000; Full time

Job summary

Auburn University Athletics is seeking an Assistant Director, Ticket Operations to lead and coordinate ticketing for football, basketball, gymnastics, baseball and softball. You will oversee day-to-day ticket office operations, supervise staff, manage customer inquiries, and ensure accurate ticketing and reporting.

Responsibilities include training interns, implementing back-office systems, and ensuring compliance with NCAA and SEC policies.

Qualifications

• Bachelor's degree required.
• 2 years experience in ticketing operations or customer service.
• Experience in intercollegiate or professional sports ticket sales is desired.

Responsibilities

• Aids in day-to-day operation of the ticket office including daily customer service work, overall supervision of ticket office personnel, and gameday operations for all sports.
• Responsible for assisting patrons on the phone, in person, as well as through email communications, including the general ticket office email account.
• Serves as first line of supervision beyond part-time staff and student employees.
• Manages all facets of ticket operations for select sport(s) including ticket allocation, seat changes, set up, and ticket printing & delivery.
• Aids in the resolution of customer complaints or problems for donors, athletic coaches and staff, Auburn faculty and staff, alumni, public ticket purchasers, and other assorted groups.
• Works in conjunction with Tigers Unlimited, Ticket Sales, Marketing, and Communications on ticket sales plans, strategy, and timelines.
• Aids in all reporting, requests, and Equerry reports regarding select sports.
• Aids in the screening, hiring, and training of ticket office student interns.
• Travels to select events to administer and distribute player, coach, and administrator tickets and will call.
• Responsible for compliance with all state, University, National Collegiate Athletic Association (NCAA), and southeastern Conference (SEC) rules regarding ticket sales and distribution.

Skills

Customer service

Education

Bachelor's degree

Job description

Auburn University Athletics is seeking an Assistant Director, Ticket Operations to lead and coordinate ticketing for football, basketball, gymnastics, baseball and softball. You will oversee day-to-day ticket office operations, supervise staff, manage customer inquiries, and ensure accurate ticketing and reporting.

Responsibilities include training interns, implementing back-office systems, and ensuring compliance with NCAA and SEC policies.