Assistant Director, Ticket Sales & Retention

Auburn University; Auburn (AL); On-site; USD 40,000 - 60,000; Full time

Job summary

Auburn University is seeking a driven Ticket Sales and Retention team member to promote ticket plans and experiences across football and other sports. You will build relationships with donors, faculty, staff, students, and fans, while driving revenue and engagement for the Auburn family.

The role requires outbound calling, renewal strategies, and occasional travel. A bachelor’s degree and 1 year of ticket sales or customer service experience are required, with a preference for intercollegiate or

Qualifications

• Bachelor's degree required.
• 1 year of experience in ticket sales or customer service experience.
• Desired: experience in intercollegiate or professional sports ticket sales.

Responsibilities

• Make daily outbound calls to promote season, mini plans, group, and single game tickets across football and multiple sports; follow up with ticket holders about concerns.
• Execute renewal plans and cold-call new leads to generate sales.
• Cultivate current and past groups and new prospects to drive sales.
• Promote group ticket programs to area businesses, youth organizations, and large groups.
• Support home game days and events as assigned to service ticket buyers.
• Aim to exceed weekly, monthly, and annual sales goals through calls and face-to-face meetings.
• Provide superior customer service to prospects, ticket buyers, and donors; maintain an account list for retention.
• Develop relationships across Auburn Athletics external units and Tigers Unlimited Foundation.
• Collaborate with Director of Ticket Operations to create revenue-generating ideas.
• Flex schedule including weekends, holidays, and evenings; travel as needed.

Education

Bachelor's degree

Job description

Overview

Be part of the energy behind Auburn Athletics—where every connection counts and every gameday experience matters!

As a key member of the Ticket Sales and Retention team, you’ll build meaningful relationships with donors, faculty, staff, students, and fans while delivering first-class service at every touchpoint. In this role, you’ll drive revenue by promoting a full portfolio of ticket plans and experiences, working in alignment with the ticket priority system and Tigers Unlimited to enhance engagement and loyalty across the Auburn family.

Responsibilities

• Conducts daily outbound calls to prospects for full season, mini plans, group, and single game tickets for football, men’s and women’s basketball, baseball, softball, and gymnastics and makes follow-up calls to ticket holders who communicate concerns and issues they've experienced.
• Calls current and previous ticket buyers to execute renewal plans and strategies and cold-call new leads to generate sales.
• Cultivates current and past groups and new prospects to generate sales.
• Contacts area businesses, youth organizations, and other large groups to promote the group ticket program.
• Works all home football game days and other athletic home events as determined by the Director of Ticket Operations and Assistant Athletics Director for Ticketing to service ticket buyers.
• Achieves and exceeds weekly, monthly, and annual sales goals by performing daily outbound calls and setting face-to-face meetings and tours.
• Provides superior customer service to prospects, ticket buyers, and donors throughout the season while maintaining an account list of ticket holders to ensure high customer satisfaction and retention rates.
• Develops relationships across the department within all Auburn Athletics external units and Tigers Unlimited Foundation.
• Works closely with the Director of Ticket Operations to create new revenue-generating ideas.
• The job requires the ability to work a flexible schedule, including weekends, holidays, and evening hours. May need the ability to travel as needed to complete job duties and responsibilities.

Qualifications

• Bachelor's degree
• 1 year of experience in ticket sales or customer service experience.

Desired Qualifications:

• Experience in intercollegiate or professional sports ticket sales is desired.

Contract Type

Continuing

Why Work at Auburn?

• Life-Changing Impact: Our work changes lives through research, instruction, and outreach, making a lasting impact on our students, our communities, and the world.
• Culture of Excellence:We are committed to leveraging our strengths, resources, collaboration, and innovation as a top employer in higher education.
• We’re Here for You:Auburn offers generous benefits, educational opportunities, and a culture of support and work/life balance.
• Sweet Home Alabama:The Auburn/Opelika area offers southern charm, vibrant downtown scenes, top-ranked schools, and easy access to Atlanta, Birmingham, and the Gulf of Mexico beaches.
• A Place for Everyone: Auburn is committed to fostering an environment where all faculty, staff, and students are welcomed, valued, respected, and engaged.

Equal Opportunity Compliance Statement

It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit the Office of Equal Opportunity Compliance's website to learn more.