Concert Venue Usher — Guest Experience & Safety

Live Nation; Silver Spring (MD); On-site; USD 25,000 - 28,000; Part time

Benefits offered by this job

Part-Time Employee Benefits Available

Job summary

Live Nation Entertainment is seeking an usher/ticket taker to help ensure guest safety and assist with needs before, during, and after shows at our venues. You will maintain a welcoming environment and guide guests to seating, restrooms, concessions, and exits.

The role emphasizes strong guest service, the ability to handle questions and concerns, and a commitment to safety and orderliness throughout events.

Qualifications

• Evening and weekend availability required.
• High school diploma preferred.
• 1+ year guest service experience preferred.
• Excellent attendance, punctuality, and time-management skills.
• Ability to stand and walk for extended periods and lift 25+ lbs.

Responsibilities

• Greet and welcome guests upon arrival.
• Scan and validate tickets at venue entrances.
• Direct guests to seating areas, restrooms, concessions, exits, and other venue locations.
• Verify tickets and credentials for access to designated seating areas and restricted areas as needed.
• Assist guests with questions, concerns, complaints, or other issues, escalating matters to supervisors or management when appropriate.
• Provide assistance to guests with accessibility needs, including expedited entry and guided seating.
• Assist with maintaining a safe, clean, orderly, and welcoming environment for guests and staff.
• Monitor guest activity and address situations affecting safety or experience.
• Assist with verifying staff, artist, tour, and other credentials as needed.
• Assist with pre- and post-event setup and breakdown of equipment and guest service areas.
• Provide directions and assistance inside and outside the venue.
• Assist with emergency procedures and evacuations.

Skills

Customer service

Attention to detail

Communication skills

Punctuality

Education

High school diploma or equivalent

Job description

Live Nation Entertainment is seeking an usher/ticket taker to help ensure guest safety and assist with needs before, during, and after shows at our venues. You will maintain a welcoming environment and guide guests to seating, restrooms, concessions, and exits.

The role emphasizes strong guest service, the ability to handle questions and concerns, and a commitment to safety and orderliness throughout events.