Concert Guest Services Specialist - Fan Experience

Live Nation; Houston (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Free concert tickets

Dog-friendly offices

Student loan reimbursement

Adoption/Fertility support

Job summary

Live Nation’s US Concerts Division is seeking a Guest Services Member who will interact with customers to provide information and resolve inquiries about products and services, and handle complaints.

The role emphasizes delivering exemplary service, adapting to customer needs, recording interactions, and supporting venue operations and sustainability efforts, with access to perks like concert tickets and dog-friendly offices.

Qualifications

• High School Diploma or equivalent.
• At least 2 years in Customer Service and communications.
• Strong strategic thinking and creative problem-solving skills.
• Excellent verbal, written and interpersonal communication skills.
• Acute sense of judgment, tact and diplomacy.
• A strong-sense of teamwork and ability to execute programs.
• Excellent verbal and written communication skills.

Responsibilities

• Deliver exemplary customer service to maintain customer loyalty and resolve inquiries or complaints.
• Adapt to customer needs and ensure appropriate action is taken to meet expectations.
• Refer unresolved grievances to designated departments for investigation.
• Solicit sales of new or additional services or products.
• Confer with customers to provide information, take orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions and actions taken.
• Support sustainability programs and venue operations during events.
• Collaborate with team members to close the venue at show's end.

Skills

Customer service

Communication

Teamwork

Problem solving

Sales awareness

Education

High School Diploma or equivalent

Job description

Live Nation’s US Concerts Division is seeking a Guest Services Member who will interact with customers to provide information and resolve inquiries about products and services, and handle complaints.

The role emphasizes delivering exemplary service, adapting to customer needs, recording interactions, and supporting venue operations and sustainability efforts, with access to perks like concert tickets and dog-friendly offices.