Switchboard Operator

Live Nation Entertainment; Cuyahoga Falls (OH); On-site; USD 20,664 - 27,552; Part time

Job summary

Live Nation Entertainment is seeking a Guest Service Team Member in Cuyahoga Falls, Ohio. The role includes delivering excellent customer service, resolving inquiries, and maintaining venue sustainability. Candidates should have at least 2 years of experience in customer service, strong communication skills, and a teamwork-oriented mindset. Hours include weekdays and certain weekends. Don't miss the opportunity to join a leading entertainment company that prioritizes customer satisfaction.

Qualifications

• At least 2 years of customer service and communications experience.
• Strong strategic thinking and creative problem-solving skills.
• Excellent verbal, written, and interpersonal communication skills.

Responsibilities

• Deliver exemplary customer service to maintain customer loyalty.
• Adapt to customer needs and take appropriate action to exceed expectations.
• Keep records of customer interactions and actions taken.

Skills

Customer service experience

Communication skills

Problem-solving skills

Teamwork

Education

High School Diploma or equivalent

Job description

Guest Service Team Member – US Concerts

US Concerts is seeking a Guest Service team member to interact with customers, providing information and resolving inquiries about products and services, and handling and resolving complaints.

Availability

• Weekdays from 11:00–18:00
• Some later shifts depending on show schedule
• Certain weekends

Responsibilities

• Deliver exemplary customer service to maintain customer loyalty by answering inbound calls, emails, and in-person inquiries to resolve customer concerns and questions.
• Adapt to customer needs, ensuring that they are understood, and take appropriate action to exceed expectations.
• Refer unresolved customer grievances to designated departments for further investigation.
• Confer with customers by telephone, email, or in person to provide information.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, and actions taken.
• Show care by participating in the venue’s sustainability program, implementing programs that conserve resources and prevent waste such as sorting waste, collecting recycling, and educating fans.
• Partner with crew members at the end of show to close the venue, including collecting recyclables from the lawn and/or reserved sections, picking up and properly storing event equipment such as lawn chairs, barricades, etc.
• Other tasks as assigned by the Guest Services Manager.

Qualifications

• High School Diploma or equivalent.
• At least 2 years of customer service and communications experience.
• Strong strategic thinking and creative problem-solving skills.
• Excellent verbal, written, and interpersonal communication skills.
• Acute sense of judgment, tact, and diplomacy.
• A strong sense of teamwork and ability to execute programs.
• Excellent verbal and written communication skills.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.