Daytime User Support Tech

Virginia Community Colleges; Lynchburg (VA); On-site; USD 26,000 - 33,000; Part time

Job summary

Central Virginia Community College is seeking a part-time Daytime User Support Technician in Lynchburg to handle user assistance, hardware repair, and AV support. The role focuses on timely IT problem resolution and documentation for the IT team.

The position requires knowledge of Windows 10/11, LAN basics, and strong customer service, with a Bachelors? not required; an AAS in Computer Information Systems is preferred. 29 hours/week.

Qualifications

• Knowledge of installing, repairing and maintaining computers and peripherals.
• Familiarity with local area networks and desktop software.
• Strong customer service and written/oral communication skills.

Responsibilities

• Provide routine user assistance and support for software and hardware.
• Install computers, peripherals and perform routine software upgrades.
• Document problems, resolutions and forward complex issues to senior staff.
• Assist IT team with lab reloads, hardware upgrades and AV setup.

Skills

Customer service

Windows 10/11

Troubleshooting

LAN basics

Effective communication

Education

AAS in Computer Information Systems

Tools

Microsoft Office Suite

Audio/Visual equipment

Job description

Please see Special Instructions for more details.

Posting Summary

Working Title

Working Title Daytime User Support Tech

Role Title

Role Title Computer Operations Techn I

Role Code

Role Code 39011-SW

FLSA

FLSA Nonexempt

Pay Band

Pay Band 03

Position Number

Position Number 292W0508

Agency

Agency Central Virginia Community College

Division

Division Central Virginia Community College (Div)

Work Location

Work Location Lynchburg - 680

Hiring Range

Hiring Range $19.00 to $24.00 hourly

Emergency/Essential Personnel No

EEO Category

Full Time or Part Time

Full Time or Part Time Part Time

Does this position have telework options? -Telework options are subject to change based on business needs-

Does this position have telework options? -Telework options are subject to change based on business needs- No

Does this position have a bilingual or multilingual skill requirement or preference?

Does this position have a bilingual or multilingual skill requirement or preference? No

Work Schedule

29 hours per week not to exceed 1450 hours annually

Sensitive Position

Sensitive Position No

Job Description

Central Virginia Community College is located in Lynchburg, Virginia, in view of the Blue Ridge Mountains. CVCC is a comprehensive two-year institution of higher education with an enrollment of approximately 5,000 students in occupational/technical programs and university-parallel/college transfer programs. This position provides support and responds to information technology work requests primarily involving routine user assistance and support for computer software, hardware repair, maintenance, and provide support for audio/visual equipment. Develop documentation including user tips and instructions, and procedures to streamline tasks performed by other Information Technology staff. Document problem resolution/status and forward more complex issues to higher-level staff. Install computers and associated peripherals and perform routine software upgrades. Serve as a member of the Information Technology team and assist other Information Technology staff in problem resolution and in the coordination/completion of information technology projects and tasks, including but not limited to lab reloads, hardware upgrades, and audio/visual setup.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

Working knowledge of the installation, planning, repair and maintenance of computers, associated peripheral equipment, and desktop software programs including Microsoft Office, and audio/visual equipment. Familiarity with local area networks. Demonstrated knowledge of troubleshooting methods and procedures, equipment testing, and use of a variety of diagnostic hardware and software tools and equipment. Experience working with Windows 10 and Windows 11. Excellent customer service skills. Demonstrated ability to perform installation, configuration, integration, upgrading, repairing and maintenance of computer hardware and software systems. Ability to perform inventory control functions. Demonstrated ability to communicate effectively orally and in writing, and to work with a diverse group of individuals.

Additional Considerations

AAS in Computer Information Systems or related field. An equivalent combination of training and experience indicating possession of the preceding knowledge, skills and abilities may substitute for education and experience.

Additional Information

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

EEO Statement

The Virginia Community College System ( VCCS ) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

ADA Statement

The Virginia Community College System ( VCCS ) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts ( ADA and ADAAA ), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

E-Verify Statement

VCCSuses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.

Required fields are indicated with an asterisk (*)