Information Technology Specialist

Virginia's Community College System; Richmond (VA); On-site; USD 65,000 - 72,000; Full time

Job summary

Central Virginia Community College is seeking an Information Technology Specialist II to provide technical and functional support for enterprise applications that drive recruitment, scheduling, advising, and student success.

You will collaborate across departments to identify improvements, implement system enhancements, and deliver practical, data-informed solutions that streamline operations and improve outcomes for students and staff.

Qualifications

• Strong analytical and problem-solving skills.
• Experience with reporting tools.
• Advanced Excel skills: data analysis, pivot tables, data validation.
• Experience with system integrations, data mapping, or automation tools.
• Excellent written and verbal communication, ability to work independently and in a team.
• Understanding of software support, SDLC principles.
• Ability to document and improve business processes.
• Understanding of college operations and non-instructional areas.
• Knowledge of information security principles and best practices.
• Understanding of project management principles.
• Experience supporting and integrating software systems.

Responsibilities

• Provide technical and functional support for enterprise applications (e.g., EAB Navigate, Ad Astra).
• Analyze and improve departmental processes for system effectiveness and adoption.
• Support and integrate additional enterprise systems, including reporting platforms and IAM.
• Troubleshoot and resolve technical and functional issues across platforms.
• Develop integrations between systems and manage data flows.
• Create training materials and train end-users across the college.
• Maintain academic programs and pathways within supported systems.
• Participate in vendor meetings and system implementations.
• Support scheduling, reporting, and room utilization analytics.
• Manage SIS data integrations: student groups, class scheduling, applications.
• Develop, validate, and deliver operational and strategic reports.
• Ensure system access aligns with security, compliance, and audits.

Skills

Analytical skills

Problem solving

Excel

System integrations

Data mapping

Automation tools

Communication skills

Software development lifecycle

Business process improvement

Info security

Project management

Software integrations

Education

AAS or equivalent

Tools

SQL

SQL Server

Job description

Working Title Information Technology Specialist Role Title Info Technology Specialist II Role Code 39112-SW FLSA Exempt Pay Band 05 Position Number 29200011 Agency Central Virginia Community College Division Central Virginia Community College (Div) Work Location Lynchburg - 680 Hiring Range $65,000 - $72,000 Emergency/Essential Personnel No EEO Category 2-Professionals Full Time or Part Time Full Time Does this position have telework options? -Telework options are subject to change based on business needs- Does this position have a bilingual or multilingual skill requirement or preference? No Work Schedule

• Typically, Monday through Friday 8:00 am to 5:00 pm.

Sensitive Position No Job Description

Central Virginia Community College is located in Lynchburg, Virginia, in view of the Blue Ridge Mountains. CVCC is a comprehensive two-year institution of higher education with an enrollment of approximately 5,000 students in occupational/technical programs and university-parallel/college transfer programs.

Join Central Virginia Community College as an Information Technology Specialist and play a key role in supporting the systems that power our institution. In this position, you will provide both technical and functional support for enterprise applications that drive recruitment, class scheduling, advising, and student success.

You will work closely with departments across the college to identify opportunities for improvement, implement system enhancements, and deliver practical solutions that streamline operations and improve outcomes. This role goes beyond day-to-day support; you will help shape how technology is used to support students and advance institutional priorities.

As an Information Technology Specialist, you will proactively identify and implement solutions that increase efficiency, improve data quality, and enhance the user experience. Your work will directly contribute to a more effective, data-informed college environment.

Responsibilities

• Provide comprehensive technical and functional support for EAB Navigate (Student Success and Enrollment Success), including serving as system administrator.
• Review, analyze, and improve departmental business processes to maximize system effectiveness and adoption.
• Support and integrate additional enterprise systems, including reporting platforms, workflow automation tools, and identity/access management systems.
• Troubleshoot and resolve a wide range of technical and functional issues across supported platforms.
• Proactively identify and implement integrations between EAB Navigate and other college systems.
• Develop training materials and deliver training to end-users across the college.
• Maintain academic programs and pathways within supported systems (EAB and Ad Astra).
• Participate in vendor meetings, system implementations, and cross-functional initiatives.
• Provide support for Ad Astra scheduling, reporting, and room utilization analytics.
• Support Student Information System (SIS) data integrations, including student groups, class scheduling, and application data.
• Develop, validate, and deliver reports to support operational and strategic decision-making.
• Manage system access in alignment with security, compliance, and audit requirements.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

• Strong analytical and problem-solving skills.
• Experience reporting tools
• Advanced proficiency in Microsoft Excel, including data analysis functions, pivot tables and data validation techniques.
• Experience with system integrations, data mapping, or automation tools.
• Excellent written and verbal communication skills, with a demonstrated ability to work effectively both independently and collaboratively within a team environment.
• General understanding of software support principles and the software development lifecycle.
• Ability to document and improve business processes.
• Understanding of college operations, particularly non-instructional areas.
• Knowledge of information security principles and best practices.
• Understanding of project management principles.
• Demonstrated experience supporting and integrating software systems.

Additional Considerations

• Experience in higher education.
• Experience supporting enterprise systems (SIS, CRM, scheduling, advising platforms).
• Experience with cloud-based applications and infrastructure.
• Experience writing and troubleshooting SQL queries and supporting Microsoft SQL Server environments.
• Associate of Applied Science (A.A.S.) degree or equivalent combination of education and experience.

Operation of a State Vehicle No Supervises Employees No Required Travel Minimal

Posting Number CLS_4552P Recruitment Type General Public - G Number of Vacancies 1 Position End Date (if temporary) Job Open Date 08/28/2026 Job Close Date 09/30/2026 Open Until Filled Agency Website Click Here for Agency Website Contact Name Email Phone Number Special Instructions to Applicants

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155

Additional Information Background Check Statement Disclaimer

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

EEO Statement

The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

ADA Statement

The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

E-Verify Statement

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.

Quicklink for Posting

https://jobs.vccs.edu/postings/97794