Computing Support Specialist

Virginia's Community College System; Richmond (VA); On-site; USD 43,000 - 51,000; Part time

Job summary

Virginia's Community College System seeks a Computing Support Specialist for Reynolds Community College in Henrico (Richmond area). The role provides Tier I/II support to students, faculty, and staff, focusing on hardware, software, and classroom technology in instructional environments.

The position requires strong customer service, documentation, and ability to work independently while prioritizing multiple requests. Some travel between DTC/PRC sites may be required.

Qualifications

• Install, configure, maintain, troubleshoot, and support Windows in a desktop environment; Apple support desirable.

Responsibilities

• Provide Tier I and Tier II walk-up technical support to students, faculty, and staff via in-person, phone, email, and chat.
• Provide Tier I and Tier II technical support for computers, classroom technology, audiovisual systems, and related hardware/software.
• Diagnose, troubleshoot, install, configure, maintain, and repair hardware/software in administrative and instructional environments.
• Perform routine software updates, patches, and maintenance for supported computers and audiovisual equipment.
• Maintain operational readiness of supported technology through preventive maintenance and vendor coordination.
• Monitor classroom/instructional tech readiness; conduct equipment checks for instruction.
• Provide technical training and guidance to faculty/staff on classroom tech and software.
• Maintain documentation of issues, steps, and resolutions in ticketing systems.

Skills

Windows support

Apple support desirable

Hardware troubleshooting

Classroom technology

Customer service

Documentation

Communication

Independent work

Physical lifting

Education

HS Diploma or GED

Associate’s degree preferred

Tools

Microsoft Windows

Microsoft Office

Job description

Working Title Computing Support Specialist Role Title Info Technology Specialist I Role Code 39111-SW FLSA Nonexempt Pay Band 04 Position Number 283W0970 Agency J. Sargeant Reynolds Community College Division J. Sargeant Reynolds Community College (Div) Work Location Henrico - 087 Hiring Range $20.75 - $24.75 Emergency/Essential Personnel No EEO Category N-No EEO-4 Reporting Full Time or Part Time Part Time Does this position have telework options? -Telework options are subject to change based on business needs- Does this position have a bilingual or multilingual skill requirement or preference? Work Schedule

As determined by the supervisor.

Sensitive Position No Job Description

Reynolds is one of the largest community colleges in Virginia and serves Virginia’s capital city and five nearby counties. Annually, our four campus sites serve approximately 13,000 credit students and provide training for 7,400 students through the Community College Workforce Alliance. Reynolds is committed to hiring and retaining a racially diverse, culturally competent staff at all levels of the organization who reflect the demographics of our students. We also believe in providing an ongoing investment in our faculty and staff to deepen their skills and competencies to serve the full range of our student population.

• Provide Tier I and Tier II walk-up technical support to students, faculty, and staff, diagnosing and resolving hardware, software, and technology-related issues. Provide additional Tier I Help Desk support by telephone, email, and chat, including password resets, remote troubleshooting, software installation, ticket documentation, and escalation of complex issues to Tier II support.
• Provide Tier I and Tier II technical support for computers, classroom technology, instructional technology, audiovisual systems, and related hardware and software used by students, faculty, and staff.
• Diagnose, troubleshoot, install, configure, maintain, and repair computer hardware, software, peripherals, audiovisual equipment, and other technology used in administrative and instructional environments.
• Perform and coordinate routine software updates, patches, and maintenance for supported computers, audiovisual equipment, instructional technology, and related applications.
• Maintain the operational readiness of supported technology through preventive maintenance, troubleshooting, repair, and coordination with vendors and other service providers for specialized equipment and systems.
• Monitor the readiness and availability of classroom and instructional technology in accordance with the college schedule. Conduct scheduled equipment checks and verify that systems are operational and available for instruction.
• Provide technical training and guidance to faculty and staff on the use of classroom technology, audiovisual equipment, instructional software, and other supported technologies.
• Maintain accurate and thorough documentation of technical issues, troubleshooting steps, resolutions, and other relevant information within the college’s ticketing systems.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

• Demonstrated ability to install, configure, maintain, troubleshoot, and support Microsoft Windows operating systems and Microsoft products in a desktop computing environment. Experience supporting Apple products is desirable.
• Demonstrated ability to diagnose and resolve hardware and software problems involving desktop computers, laptops, peripherals, and other technology equipment. Working knowledge of computer hardware installation, configuration, repair, upgrades, and general maintenance.
• Experience supporting classroom technology, audiovisual systems, instructional technology, desktop peripherals, related hardware and software is desired.
• Ability to provide effective and responsive customer service to students, faculty, and staff through in person, telephone, email, and chat communication.
• Demonstrated ability to communicate effectively, both verbally and in writing, and to work collaboratively with a diverse group of individuals, including end users, technical staff, vendors, and other college personnel.
• Ability to document technical issues, troubleshooting steps, and resolutions accurately within ticketing systems.
• Ability to work independently and prioritize multiple technical support requests while maintaining a high level of customer service.
• Physical ability to climb ladders and routinely lift and move items weighing up to 50 pounds.

Additional Considerations

Education or training: HS Diploma or GED required. Associate’s degree in information technology or equivalent supplemented by training in computer information systems or a related area preferred. An equivalent combination of training and experience indicating possession of the preceding knowledge, skills and abilities may substitute for this education and experience. Computing certifications are preferred.

Experience Experience providing customer support in a Helpdesk environment. Demonstrated experience in general computing support. Experience providing Network support to include installation of computers and devices in a network environment.

Operation of a State Vehicle Yes Supervises Employees No Required Travel

The position will work at both the DTC and PRC locations.

Additional Information Background Check Statement Disclaimer

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

EEO Statement

The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

ADA Statement

The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

E-Verify Statement

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.