Need only Local to Florida -Customer Support Technician

American Unit, Inc; Celebration (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading technology services company is seeking an IT Support Specialist in Celebration, Florida. The role involves providing desktop and user support, resolving service desk tickets, and performing basic network support. Candidates should have at least 1 year of experience in IT support with a High School Diploma or equivalent. Strong customer service skills and the ability to work independently are essential. This position may require up to 40% travel between locations.

Qualifications

• 1 year of workstation hardware or IT support experience.
• 1 year of customer service and technical support experience.
• Experience with Windows 10+ and Office 365.

Responsibilities

• Provide desktop and user support for hardware, software, and peripherals.
• Install, configure, upgrade, and troubleshoot desktops and laptops.
• Travel between FDOT locations for onsite support.

Skills

Strong customer service and communication skills

Ability to work independently

Problem-solving and decision-making skills

Flexibility and adaptability

Team collaboration and interpersonal skills

Education

High School Diploma

Associate Degree in IT-related subjects

Technical certifications (CompTIA A+, Network+)

Job description

• Provide desktop and user support for hardware, software, and peripherals
• Install, configure, upgrade, and troubleshoot desktops, laptops, printers, and mobile devices
• Resolve service desk tickets and document solutions
• Support Microsoft Windows 10+ and Microsoft Office 365 environments
• Assist with audio-visual and video conferencing setup
• Perform basic network and telephony support
• Travel between FDOT locations (25%–40%) for onsite support
• Participate in team projects, meetings, and inventory management
• Follow and enforce FDOT IT policies and procedures
• Perform other related duties as assigned

Required Education & Qualifications

Candidates must meet one of the following:

• High School Diploma (or equivalent) plus 1 year of workstation hardware or IT support experience
• 1 year of customer service and technical support experience with Windows 10+ and Office 365
• Technical certifications (e.g., CompTIA A+, Network+) may substitute for 6 months of experience
• Associate Degree with at least 25% coursework in IT-related subjects

Experience Requirements

• Minimum 1 year experience in workstation installation, maintenance, or technical support

Physical Requirements

• Ability to lift up to 50 lbs
• Ability to climb ladders, bend, squat, crawl, and work in various weather conditions

Required Skills & Competencies (KSAs)

• Strong customer service and communication skills (verbal & written)
• Ability to work independently with minimal supervision
• Problem-solving and decision-making skills
• Flexibility and adaptability to changing priorities
• Team collaboration and interpersonal skills