Computer Support Technician I

State of Oklahoma; United States; On-site; USD 34,000 - 57,000; Full time

Benefits offered by this job

Generous leave (15 vacation days, 15S,

Health insurance benefits

Job summary

State of Oklahoma, Office of Management and Enterprise Services (OMES) seeks a Computer Support Technician I to provide frontline technical support and endpoint services across Windows, macOS, iOS and Android. You will handle workstation imaging, provisioning, software installs, and incident resolution while delivering excellent customer service.

The role focuses on enterprise desktop support, device deployment and daily operations across statewide environments, with on-site and remote

Qualifications

• Experience supporting Windows and macOS in enterprise environments.
• Experience with ServiceNow or similar ticketing systems.
• Troubleshooting hardware, software and peripherals.
• Experience supporting iOS and Android devices.
• Strong customer service and communication skills.
• Experience in multi-location enterprise support environments.
• Strong troubleshooting and problem-solving skills.

Responsibilities

• Provide onsite and remote support for geographically distributed users.
• Configure, deploy, maintain and troubleshoot Windows/macOS workstations.
• Support iOS/Android devices in enterprise environments.
• Handle workstation imaging, provisioning and software installation.
• Troubleshoot hardware, software, printers, VPN, and network issues.
• Utilize ServiceNow for incident management and documentation.
• Collaborate with infrastructure teams and contribute to documentation.

Skills

Windows/macOS enterprise support

ServiceNow

Hardware troubleshooting

Mobile device support (iOS/Android)

Customer service

Multi-location support

Troubleshooting skills

Education

Bachelor’s degree + 1+ year experience

Associate’s degree + 3+ years experience

High School Diploma or GED + 5+ years experience

Equivalent experience

Tools

Active Directory

Microsoft 365 administration

Workstation imaging and deployment

Remote support tools

VPN and network troubleshooting

Job description

Computer Support Technician I

Agency: 090 OFFICE OF MANAGEMENT AND ENTERPRISE SERV

Supervisory Organization: IS-CS

Job Posting End Date

Refer to the date listed at the top of this posting, if available. Continuous if date is blank.

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

October 21, 2026

Full/Part-Time

Full time

Job Type

Regular

Compensation

Job Description

As a Computer Support Technician I with OMES you will enjoy:

• Generous leave including 15 days of vacation, 15 days of sick leave and 11 paid holidays annually.
• A comprehensive Benefit Package (https://oklahoma.gov/omes/divisions/human-capital-management/employee-benefits/health-insurance/enrollment-guides.html) with a generous benefit allowance (https://oklahoma.gov/content/dam/ok/en/omes/documents/2026-beg-UA.pdf) to offset the cost of insurance premiums for employees and their eligible dependents.

Job Details

• Full-time 40-hour work weeks in office.
• Support’s: ISD
• Salary up to: $ 57,000
• Location in Tecumseh Oklahoma

Position Summary

The Computer Support Technician I is responsible for providing frontline technical support and endpoint services within Oklahoma Management and Enterprise Services – Information Services (OMES IS). This role focuses on enterprise desktop support, device deployment, troubleshooting, and customer service across Windows, macOS, iOS, and Android platforms.

This position requires strong troubleshooting skills and experience supporting enterprise endpoint environments. The Computer Support Technician I works closely with end users and IT teams to support workstation operations, incident resolution, device provisioning, and daily support functions across statewide enterprise environments.

End User Support & Endpoint Operations

• Configure, deploy, maintain, and troubleshoot Windows and macOS workstations and laptops.
• Support iOS and Android mobile devices in enterprise environments.
• Perform workstation imaging, provisioning, software installation, and hardware replacement activities.
• Troubleshoot hardware, software, printer, VPN, network connectivity, and peripheral device issues.
• Utilize remote support tools to assist users across multiple statewide locations.
• Ensure endpoint systems maintain reliability, stability, and compliance with enterprise standards.

Incident & Service Management

• Utilize ServiceNow for incident management, service requests, asset tracking, and documentation.
• Adhere to established service level agreements (SLAs) and customer service expectations.
• Maintain accurate ticket documentation and resolution details.
• Escalate advanced technical issues to higher support tiers when appropriate.

Collaboration & Support

• Provide onsite and remote support for geographically distributed users and agency locations.
• Collaborate with infrastructure and support teams to resolve escalated technical issues.
• Contribute to documentation, operational standards, and continuous improvement efforts.
• Participate in on-call support rotations and after-hours support activities as required.

Required Skills and Experience

• Experience supporting Windows and macOS operating systems in enterprise environments.
• Experience with ServiceNow or similar enterprise ticketing systems.
• Experience troubleshooting hardware, software, and peripheral device issues.
• Experience supporting iOS and Android mobile devices.
• Strong customer service and communication skills.
• Experience working in multi-location enterprise support environments.
• Strong troubleshooting and problem-solving skills.

Preferred Skills and Experience

• Experience with Active Directory and Microsoft 365 administration.
• Experience with workstation imaging and deployment technologies.
• Familiarity with remote support and endpoint management tools.
• Experience supporting enterprise VPN and network connectivity issues.
• Experience in large-scale or government IT environments.
• Relevant technical certifications (CompTIA, Microsoft, Apple, or similar).

Physical Demands and Work Environment

• Work is usually performed in office environment with moderate noise levels.
• Requires extended periods of sitting, computer use, and phone communication.
• Occasional standing, walking, lifting, and reaching may be required.
• Requires travel between statewide agency locations based on operational needs.
• May be required to lift and transport IT equipment weighing up to 30 pounds.

Minimum Qualifications

• Bachelor’s degree and 1+ years of relevant experience, OR
• Associate’s degree and 3+ years of relevant experience, OR
• High School Diploma or GED and 5+ years of relevant experience, OR
• Equivalent experience (one year of relevant experience for each year of required education).

Preference will be given to candidates who possess

• Preference may be given to candidates with relevant information technology experience with the state agency.

About OMES

The Office of Management and Enterprise Services provides excellent service, expert guidance and continuous improvement in support of our partners’ goals. We are a highly qualified workforce committed to serve those who serve Oklahomans and make government run in the most efficient, innovative manner possible.

OMES is an Equal Opportunity Employer. Reasonable accommodation to individuals with disabilities may be provided upon request.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or activities. Duties may change at any time with or without notice.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.