Technical Support Engineer II - Windows & Cloud

Energy Jobline ZR; New York (NY); On-site; USD 85,000 - 115,000; Full time

Job summary

Pro4ia is seeking a Technical Support Engineer – Level 2 to deliver expert desktop, server, and network support for our clients. You will troubleshoot Windows and Mac environments, manage Citrix and VMware technologies, and assist with email systems and Active Directory.

This role emphasizes strong customer service, clear communication, and the ability to juggle multiple tasks in a fast-paced managed services setting. On-site options in the New York area may apply as needed.

Qualifications

• 7+ years of experience in Windows desktop and server environments.
• Bachelor’s degree in computer science or equivalent.
• MCSA certification or equivalent.
• Advanced level experience with Server, Desktop, and Network support.
• Strong communication and customer service skills.

Responsibilities

• Provides off-site technical support to customers on installations, usage, or maintenance of company products.
• Provide level 2 and 3 support through our help desk system in time to meet our client obligations.
• Respond to and resolve advanced level desktop, server, and network issues that have been escalated from level 1 or 2.
• Support for Microsoft Windows Server, MAC OS, Citrix and VMWare technologies.
• Support for the Microsoft Windows stack, DNS, DHCP, Active Directory, Exchange in-house and hosted e-mail systems.
• The ability to participate effectively in multiple support efforts and provide technical expertise.
• Create and maintain client-related documentation.
• Actively participate as a strategic member of the technology team, including participating in team meetings and providing technical support for our managed service clients.

Skills

Windows desktop OS

Windows Server

Active Directory

Exchange

Networking

Customer service

Communication skills

Education

Bachelor’s degree in computer science or equivalent experience

MCSA

Tools

Citrix XenApp/XenServer

VMware vSphere

Microsoft Hyper‑V

Exchange servers management

Job description

Pro4ia is seeking a Technical Support Engineer – Level 2 to deliver expert desktop, server, and network support for our clients. You will troubleshoot Windows and Mac environments, manage Citrix and VMware technologies, and assist with email systems and Active Directory.

This role emphasizes strong customer service, clear communication, and the ability to juggle multiple tasks in a fast-paced managed services setting. On-site options in the New York area may apply as needed.