Computer Support Analyst II

Netrix Global; Rockville (MD); On-site; USD 65,000 - 90,000; Full time

Job summary

Netrix Global in Rockville, MD is seeking a Computer Support Analyst II to provide hands-on IT support and guidance. The role includes diagnosing hardware and software issues, configuring systems, and maintaining IT environments for clients and internal teams.

You will resolve OS, network, and peripheral problems, perform upgrades, and collaborate with IT teams and vendors. Strong communication and problem-solving skills are essential for success.

Qualifications

• 1-3 years minimum experience supporting and managing an M365 Environment.
• 2+ years of proven experience as a Computer Support Analyst or similar role.
• 1-3 years of hands-on experience with Microsoft Intune management.
• Strong knowledge of computer systems, hardware, and software applications in Windows and Mac environments.
• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent).
• Strong knowledge of computer systems, hardware, and software applications.
• Proficiency in troubleshooting technical issues and providing timely solutions.
• Excellent communication skills, both verbal and written.
• Ability to work independently and collaboratively within a team.
• Strong analytical and problem-solving skills.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus

Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Install, configure, and maintain hardware and software components of computer systems.
• Troubleshoot and resolve technical issues related to operating systems, networks, applications, and peripherals.
• Perform regular upgrades to ensure systems remain updated and secure.
• Collaborate with IT teams and vendors to ensure seamless integration and operation of systems.
• Create and maintain technical documentation and manuals.
• Train end-users on new hardware and software applications.
• Conduct remote troubleshooting when necessary.
• Ensure all IT equipment complies with organizational policies and procedures.
• Maintain confidentiality and security of all company and client information.

Skills

M365 Environment

Intune

Windows

MacOS

Communication

Problem-solving

Education

Bachelor's degree in Computer Science/IT

Tools

Microsoft Intune

M365 Administration

Job description

About The Opportunity

This Computer Support Analyst II position is located in Rockville, Maryland (20850) of the United States.

Netrix Global, award-winning provider of cybersecurity and end-to-end IT services, seeks a Computer Support Analyst II, you will play a crucial role in providing technical assistance and support to our clients and internal teams. You will be responsible for diagnosing and resolving hardware and software issues, configuring computer systems, maintaining and upgrading software applications, and ensuring the overall functionality of IT systems.

How You Will Make An Impact

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Install, configure, and maintain hardware and software components of computer systems.
• Troubleshoot and resolve technical issues related to operating systems, networks, applications, and peripherals.
• Perform regular upgrades to ensure systems remain updated and secure.
• Collaborate with IT teams and vendors to ensure seamless integration and operation of systems.
• Create and maintain technical documentation and manuals.
• Train end-users on new hardware and software applications.
• Conduct remote troubleshooting when necessary.
• Ensure all IT equipment complies with organizational policies and procedures.
• Maintain confidentiality and security of all company and client information.

What You Will Bring To The Table

• 1-3 years minimum experience supporting and managing an M365 Environment
• 2 plus years of proven experience as a Computer Support Analyst or similar role.
  
• Minimum of 1–3 years of hands-on experience with Microsoft Intune management and maintenance.
• Strong knowledge of computer systems, hardware, and software applications in both Windows and MAC Environments
  
• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Strong knowledge of computer systems, hardware, and software applications.
• Proficiency in troubleshooting technical issues and providing timely solutions.
• Excellent communication skills, both verbal and written.
• Ability to work independently and collaboratively within a team environment.
• Strong analytical and problem-solving skills.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus

Interaction
Daily interaction with client management and employees.

Impact
Computer Support Analyst interacts with customers on a regular basis and needs to maintain a positive and professional attitude always.

About US

At Netrix Global our values are the philosophies and principles that we live by. They support our vision, help us achieve our goals and commit us to a common purpose.

We Own Outcomes, Win Together, Make An Impact, Enjoy The Journey, and Respect All!

Netrix Global is a mission-driven organization with the goal of providing the people, processes, and technology needed to run and scale modern, data-driven businesses that are always on and always secure. Our breadth of capabilities allows us to provide holistic offerings that solve even today’s most complex business challenges, delivering to you an integrated, optimized, and future-proof solution.

We work with clients of all sizes and specialize in solutions for healthcare, manufacturing, government, education, financial services, and legal industries. Netrix is consistently ranked in the CRN VAR500, detailing the country’s top system integrators.

At Netrix, we’re driven to solve business problems with innovative technology solutions. We focus on end-users and are committed to client satisfaction.

What You Can Expect From Us

We offer a competitive compensation package, comprehensive group benefits to meet the needs of you and your family, flexibility, and time off when you need it, and a casual work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. As part of this commitment, we will ensure that persons with disabilities are provided with reasonable accommodations. If you need reasonable accommodations, please let us know by contacting NetrixHR@Netrixglobal.

To learn more about Netrix Global please go to www.netrixglobal.com