Computer Operations Technician

Civicworks; Virginia (MN); On-site; USD 42,000 - 58,000; Full time

Job summary

Mountain Gateway Community College seeks a Computer Operations Technician to provide Tier 1–2 technical support for hardware, networking, and campus systems. The role maintains inventory records and supports replacement schedules while delivering customer-focused assistance to faculty, staff, students, and other users.

The ideal candidate has strong analytical and problem-solving abilities, excellent communication, and 1–2 years of related experience.

Qualifications

• Associate Degree or equivalent education and experience; 1 to 2 years related technical experience
• Strong analytical and problem-solving abilities
• Excellent interpersonal and customer service skills
• Effective written and verbal communication skills
• Ability to troubleshoot technical problems systematically and efficiently

Responsibilities

• Troubleshoot and resolve hardware and software issues for campus users.

Skills

Analytical skills

Customer service

Written and verbal communication

Troubleshooting ability

Detail-oriented

Education

Associate degree or equivalent

Job description

The Computer Operations Technician provides Tier 1 and Tier 2 technical support at Mountain Gateway Community College, assisting with troubleshooting, installation, and maintenance of computer hardware, networking equipment, and technology systems. The role maintains equipment inventory records and supports the organization’s computer replacement schedule while providing customer-focused technical assistance to faculty, staff, students, and other users.

Key qualifications:

• Strong analytical and problem-solving abilities
• Excellent interpersonal and customer service skills
• Effective written and verbal communication skills
• Associate Degree or equivalent education and experience; 1 to 2 years related technical experience
• Ability to troubleshoot technical problems systematically and efficiently
• Strong attention to detail and accurate record keeping skills