IT Support Technician – Tier 1 & 2

Civicworks; Virginia (MN); On-site; USD 42,000 - 58,000; Full time

Job summary

Mountain Gateway Community College seeks a Computer Operations Technician to provide Tier 1–2 technical support for hardware, networking, and campus systems. The role maintains inventory records and supports replacement schedules while delivering customer-focused assistance to faculty, staff, students, and other users.

The ideal candidate has strong analytical and problem-solving abilities, excellent communication, and 1–2 years of related experience.

Qualifications

• Associate Degree or equivalent education and experience; 1 to 2 years related technical experience
• Strong analytical and problem-solving abilities
• Excellent interpersonal and customer service skills
• Effective written and verbal communication skills
• Ability to troubleshoot technical problems systematically and efficiently

Responsibilities

• Troubleshoot and resolve hardware and software issues for campus users.

Skills

Analytical skills

Customer service

Written and verbal communication

Troubleshooting ability

Detail-oriented

Education

Associate degree or equivalent

Job description

Mountain Gateway Community College seeks a Computer Operations Technician to provide Tier 1–2 technical support for hardware, networking, and campus systems. The role maintains inventory records and supports replacement schedules while delivering customer-focused assistance to faculty, staff, students, and other users.

The ideal candidate has strong analytical and problem-solving abilities, excellent communication, and 1–2 years of related experience.