Computer Field Tech Position-Indianapols IN

BC Tech Pro; Indianapolis (IN); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Weekly pay

1099 contract

Job summary

BC Tech Pro is seeking a Computer Field Technician to perform hardware repairs and on-site installations for Dell and Lenovo warranty services in the Indianapolis area. You must have prior laptop and desktop hardware experience and will be onboarded with free Dell/Lenovo certifications.

This is a 1099 contract position with pay per ticket. Expect 2–5 calls per day, with parts provided by manufacturers and FedEx pickup for returns.

Qualifications

• Must have prior experience with laptop and desktop hardware.
• Dell and Lenovo certification onboarding provided at no cost.
• Contract position paid per ticket; pay starts at $35 per ticket.

Responsibilities

• Perform hardware part replacements for Dell and Lenovo warranty services.
• Log and update tickets in the portal by 9 am daily.
• Coordinate with customers to schedule onsite service windows.
• Receive parts from manufacturers and ship returns with provided labels.

Skills

Laptop hardware

Desktop hardware

Warranty service experience

Customer communication

Tools

Dell warranty portal

Lenovo warranty portal

Ticketing portal

Parts logistics coordination

Job description

Computer Field Tech Position-Indianapols IN

• Indianapolis, IN

Job Description

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware.

As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.

Job Details

• This is a1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35per ticket.
• You will be completing hardware part replacements for Dell and Lenovo warranty services.
• Pay period -every Friday after the first week of completing tickets.
• You must have a reliable form of transportation to run these calls.
• You must have access to a computer and the internet to log onto your portal.
• Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.
• You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.
• Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.