Computer Field Tech Position- South Bend, IN

BC Tech Pro; South Bend (IN); On-site; USD 27,000 - 45,000; Full time

Job summary

BC Tech Pro in South Bend, IN is seeking a Computer Field Technician to perform hardware repairs and installations on laptops and desktops.

You must have prior experience with laptop and desktop hardware. Dell and Lenovo certifications are provided free during onboarding, and tickets are billed per completed job.

Qualifications

• This role requires prior experience with laptop and desktop hardware.
• Onboarding includes free Dell and Lenovo certifications.

Responsibilities

• Repair and install hardware for laptops and desktops.
• Handle Dell and Lenovo warranty service tickets.
• Log calls and updates in the tech portal daily.

Skills

Laptop hardware

Desktop hardware

Dell certification

Lenovo certification

Tools

Dell warranty process

Lenovo warranty process

Job description

Computer Field Tech Position- South Bend, IN

Job Description
This is aComputer Field Technician Positiondoing hardware repairs and installations on laptop and desktop units.You must have prior experience with laptop and desktop hardware.

As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.



Job Details

• This is a1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35per ticket.
• You will be completing hardware part replacements for Dell and Lenovo warranty services.
• Pay period -every Friday after the first week of completing tickets.
• You must have a reliable form of transportation to run these calls.
• You must have access to a computer and the internet to log onto your portal.
• Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.
• You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.
• Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.