Computer Field Tech Position- Peoria IL

BC Tech Pro; Peoria (IL); On-site; USD 28,000 - 42,000; Full time

Job summary

BC Tech Pro is seeking a Computer Field Technician to perform hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. This is a 1099 contract position.

Tickets are logged and managed through a portal; onsite visits are scheduled with customers, and parts are provided by manufacturers (Dell/Lenovo). You will be certified in Dell and Lenovo during onboarding. Pay starts at $35 per ticket and is paid weekly on Fridays.

Qualifications

• Experience repairing laptop and desktop hardware.
• Ability to log into customer portal and map out calls.
• Strong communication to coordinate onsite visits.

Responsibilities

• Perform hardware repairs and parts replacements on Dell/Lenovo devices.
• Schedule and complete onsite visits with customers.
• Log ticket status and track shipments of replacement parts.
• Ensure proper return of removed parts via provided labels.

Skills

Laptop hardware

Desktop hardware

Warranty service

Tools

Dell certification

Lenovo certification

Job description

Job Description

This is aComputer Field Technician Positiondoing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware.

As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.

Job Details

• This is a1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35per ticket.


• You will be completing hardware part replacements for Dell and Lenovo warranty services.


• Pay period -every Friday after the first week of completing tickets.


• You must have a reliable form of transportation to run these calls.


• You must have access to a computer and the internet to log onto your portal.


• Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.


• You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.


• Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.