Computer Field Tech Position-Pearl MS

BC Tech Pro; Jackson (MS); On-site; USD 16,000 - 40,000; Full time

Job summary

BC Tech Pro in Jackson, MS is seeking a Computer Field Technician for hardware repairs and on-site installations of Dell and Lenovo equipment. This is a 1099 contract role with pay by ticket and a typical daily call load of 2–5.

You must have reliable transportation, access to a computer and internet to log into the portal, and you will be certified in Dell and Lenovo during onboarding.

Qualifications

• Prior experience with laptop and desktop hardware
• Hardware part replacements for warranty services
• Reliable transportation to run on-site calls
• Access to a computer and the internet to log into the portal

Responsibilities

• Perform hardware repairs and installations on Dell and Lenovo laptops and desktops.
• Log into your tech portal and manage tickets daily (9 am login, update status, map calls).
• Coordinate with customers to schedule on-site visits and confirm windows for service.

Skills

Laptop hardware

Desktop hardware

Hardware repairs

Education

Dell Certification

Lenovo Certification

Job description

Job Description

This is aComputer Field Technician Positiondoing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware.

As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.

Job Details

• This is a1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35per ticket.


• You will be completing hardware part replacements for Dell and Lenovo warranty services.


• Pay period -every Friday after the first week of completing tickets.


• You must have a reliable form of transportation to run these calls.


• You must have access to a computer and the internet to log onto your portal.


• Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.


• You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.


• Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.