Computer Field Tech Position- Dover DE

BC Tech Pro; New Castle (DE); On-site; USD 16,000 - 40,000; Part time

Job summary

BC Tech Pro is seeking a Computer Field Technician to perform hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. Onboarding includes free Dell and Lenovo certifications.

The role involves completing hardware replacements for warranty services, managing calls and onsite visits, and logging activity in the portal. Reliable transportation and access to a computer and internet are required.

Qualifications

• Experience with laptop and desktop hardware.
• Onboarding includes Dell and Lenovo certifications provided free.
• Ability to accept and complete hardware repair tickets.

Responsibilities

• Perform hardware part replacements for Dell and Lenovo warranty services.
• Call volume varies; manage tickets and scheduling for onsite visits.
• Log into technician portal daily and map out calls; ensure parts are shipped.

Skills

Laptop hardware

Desktop hardware

Warranty services

Tools

Dell and Lenovo certifications

Job description

Job Description

This is aComputer Field Technician Positiondoing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware.

As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.

Job Details

• This is a1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35per ticket.


• You will be completing hardware part replacements for Dell and Lenovo warranty services.


• Pay period -every Friday after the first week of completing tickets.


• You must have a reliable form of transportation to run these calls.


• You must have access to a computer and the internet to log onto your portal.


• Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.


• You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.


• Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.