Computer Field Tech Position- Marion IL

BC Tech Pro; Marion (IL); On-site; USD 42,000 - 60,000; Full time

Job summary

BC Tech Pro is seeking a Computer Field Technician in Marion, IL to perform hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware and will be certified in Dell and Lenovo during onboarding.

The role is a 1099 contract with pay per ticket; transportation and internet access are required. Tickets are issued Monday through Friday; you will log into your portal by 9 am to accept, update, and map calls, and you will arrange

Qualifications

• Experience with laptop and desktop hardware is required.
• Must be willing to obtain Dell and Lenovo certifications.
• 1099 contract position with pay per ticket.
• Reliable transportation and internet access required.

Responsibilities

• Perform hardware part replacements for Dell and Lenovo warranty services.
• Log into the tech portal, accept tickets by 9 am, and update status.
• Coordinate onsite visits with customers to schedule windows.
• Parts provided by manufacturers; pickup at FedEx and return removed parts.

Skills

Laptop hardware

Desktop hardware

Hardware repair

Customer communication

Job description

Job Description

This is aComputer Field Technician Positiondoing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware.

As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.

Job Details

• This is a1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35per ticket.


• You will be completing hardware part replacements for Dell and Lenovo warranty services.


• Pay period -every Friday after the first week of completing tickets.


• You must have a reliable form of transportation to run these calls.


• You must have access to a computer and the internet to log onto your portal.


• Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.


• You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.


• Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.