Compliance Representative (Lead)

California Franchise Tax Board; Sacramento (CA); On-site; USD 50,000 - 77,000; Full time

Job summary

California Franchise Tax Board in Sacramento is seeking a Compliance Representative (Lead) to supervise paraprofessional staff and assist taxpayers to ensure compliance with California tax laws. The role requires PIT and BE tax knowledge and the ability to explain regulations to internal and external customers.

You will work under the Administrator I in the WSCS, provide training, and support in process improvements.

Qualifications

• Experience explaining complex tax provisions to diverse audiences.
• Understanding of California PIT and BE tax systems.
• Ability to work in a fast-paced, call-center like environment.
• Proven ability to maintain confidentiality and handle sensitive information.
• Familiarity with tax systems: TI, BETS, TPF, CM, ARCS.

Responsibilities

• Lead paraprofessional staff under supervision.
• Assist taxpayers, withholding agents and tax professionals for compliance.
• Explain applicable laws, regulations and practices to customers.
• Provide professional and technical training to team members.
• Support and participate in program goals and deadlines.

Skills

Strong communication skills

Strong work ethic

Strong organizational skills

Plan and organize work

Adaptability to shifting priorities

Tools

MS Office

Job description

Job Description And Duties

The salary ranges listed in this Job Control may not reflect reductions in pay in accordance with the 2025 Personal Leave Program. Please follow the link for more information regarding the 2025 Personal Leave program. http://hrmanual.calhr.ca.gov/Home/ManualItem/1/2113

Job Description And Duties

The salary ranges listed in this Job Control may not reflect reductions in pay in accordance with the 2025 Personal Leave Program. Please follow the link for more information regarding the 2025 Personal Leave program. http://hrmanual.calhr.ca.gov/Home/ManualItem/1/2113

Under the close supervision of the Administrator I, in the Withholding Services and Compliance Section (WSCS), the Compliance Representative primarily functions as a team lead for paraprofessional staff. The incumbent provides assistance to taxpayers, withholding agents and tax professionals to ensure compliance with California tax laws. The Compliance Representative provides a high degree of professional and technical assistance and training to team members. Knowledge of and experience in Personal Income Tax (PIT) and Business Entities (BE) tax laws and processes is required. The incumbent explains pertinent legal provisions, regulations, and related administrative practices and their application to specific cases to both internal and external customers.

Additional positions may become available (eRPA 2627-00174).

You will find additional information about the job in the Duty Statement.

Position Details

Job Code #

JC-538118

Position #(s)

564-767-8619-XXX

Working Title

Compliance Representative (Lead)

Classification

COMPLIANCE REPRESENTATIVE, FRANCHISE TAX BOARD

$4,470.00 - $5,078.00 A
$4,610.00 - $5,496.00 B
$5,528.00 - $6,924.00 C
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable

Number of Positions

Multiple

Work Location

Sacramento County

Telework

In Office

Job Type

Permanent, Full Time

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to clearly demonstrate how you meet the Minimum Qualifications and Alternate Range Placement for the position on your State Application (STD Form 678). The application should also clearly demonstrate the candidate’s ability to meet the Desirable Qualifications identified in this job advertisement. The Classification Specification is located on this Job Announcement Posting under "Minimum Requirements".

• Knowledge and experience in non-wage withholding and the Withhold at Source System (WASS)
• Knowledge of Taxpayer Information System (TI), Business Entities Tax System (BETS), Taxpayer Folder (TPF), Case Management (CM), Accounts Receivable Collection System (ARCS)
• Experience in California Personal Income Tax (PIT) and Business Entity (BE) income taxes
• Knowledge and application of Security & Disclosure policies
• Experience working in a fast paced call center
• Proficient in Microsoft (MS) Office (Word, Excel, Power Point and Outlook)
• Strong communication skills
• Strong work ethic
• Strong organizational skills and ability to handle multiple tasks
• Ability to plan, prioritize, and organize work and a willingness to shift priorities to meet program goals and deadlines
• Ability to prepare clear, well-written and well-organized documents and reports
• Ability to maintain cooperative working relationships with others
• Display integrity, initiative, dependability, tact, good judgment, and courtesy
• Ability to safeguard highly sensitive and confidential information
• Ability to take the initiative to resolve challenges by researching and using available references and resources

Contact Information

Department Website: http://www.ftb.ca.gov

Human Resources Contact:

Classification & Hiring Unit

[phone]

Hiring Unit Contact:

Brandon Long / FDHT

[phone]

[e-mail]

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:

Reasonable Accommodation Unit

[phone]

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Final Filing Date: 11/15/2026