Tax Program Technician II Trainer (Limited Term)

California Franchise Tax Board; Sacramento (CA); On-site; USD 52,000 - 65,000; Full time

Job summary

The California Franchise Tax Board is seeking a Tax Program Technician II Trainer (Limited Term) in Sacramento. The role involves delivering staff training on procedures and systems, creating and updating manuals, and coordinating training with the unit and section.

The incumbent works independently and may assume lead responsibilities to support the supervisor. Ideal candidates will have strong communication skills, good judgment, and proficiency with MS Office, with experience in CM, TPF, and

Qualifications

• Ability to exercise good judgment and dependability.
• Strong written and oral communication skills.
• Ability to lead, mentor, and train others.
• Working knowledge of Franchise Tax Board (FTB) systems: CM, TPF and TI.
• Excellent customer service and collaboration with internal/external partners.

Responsibilities

• Provide staff with correct procedures and training.
• Prepare and update procedures and training manuals.
• Coordinate training with other areas of the unit and section.
• Work independently with minimal supervision; may lead capacity to assist supervisor.

Skills

Good judgment

Strong communication

Leadership

MS Office

Customer service

Tools

CM

TPF

TI

Job description

Job Description And Duties

The salary ranges listed in this Job Control may not reflect reductions in pay in accordance with the 2025 Personal Leave Program. Please follow the link for more information regarding the 2025 Personal Leave program. http://hrmanual.calhr.ca.gov/Home/ManualItem/1/2113

The salary ranges listed in this Job Control may not reflect reductions in pay in accordance with the 2025 Personal Leave Program. Please follow the link for more information regarding the 2025 Personal Leave program. http://hrmanual.calhr.ca.gov/Home/ManualItem/1/2113 Under the general direction of the Tax Program Supervisor (TPS) in the Information Validation Section (IVS) of the Processing Services Bureau (PSB), the Tax Program Technician II Trainer provides staff with correct and appropriate procedures and training. This may include, but is not limited to, identifying, researching and resolving system and procedural issues, preparing and updating procedures and training manuals, and providing training classes for the sections staff. The incumbent will coordinate these activities with other areas of the unit and section. In addition, the TPT II will work independently, exercise good judgment, and require little supervision or review. Lastly, the incumbent may also perform in a lead capacity assisting the supervisor in carrying out certain aspects of the supervisor responsibilities. Additional positions may become available (RPA 2627-01039). You will find additional information about the job in the Duty Statement.

Position Details

Job Code #: JC-537788

Position #(s): 564-732-9588-XXX

Working Title: Tax Program Technician II Trainer (Limited Term)

Classification: TAX PROGRAM TECHNICIAN II, FRANCHISE TAX BOARD

$4,624.00 - $5,792.00

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions: Multiple

Work Location: Sacramento County

Telework: In Office

Job Type: 12 Month Limited Term - Full Time

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to clearly demonstrate how you meet the Minimum Qualifications and Alternate Range Placement for the position on your State Application (STD Form 678). The application should also clearly demonstrate the candidate’s ability to meet the Desirable Qualifications identified in this job advertisement. The Classification Specification is located on this Job Announcement Posting under "Minimum Requirements".

• Ability to exercise good judgment and dependability
• Strong written and oral communication skills
• Ability to lead, mentor, and train others
• Working knowledge of Franchise Tax Board (FTB) systems: Case Management (CM), Taxpayer Folder (TPF) and Taxpayer Information (TI)
• Excellent customer service skills, and works collaboratively with internal and external business partners
• Ability to work with sensitive and confidential data
• Ability to recognize procedural, system, or user problems and communicate effectively to management
• Ability to review and monitor the work and activities of others to ensure appropriateness, accuracy, and consistency with procedures, directives, and policies
• Self-motivator with a strong work ethic
• Proficient in MS Office (Word, Excel, Outlook)
• Ability to communicate effectively and maintain cooperative working relationships with others at all levels
• Ability to work independently as well as cooperatively in a team environment
• Flexible and willing to learn in an environment that is fast paced and ever changing
• Ability to effectively communicate directives and expectations in writing and verbally

Contact Information

The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Department Website: http://www.ftb.ca.gov

Human Resources Contact:
Classification & Hiring Unit
[phone]

Hiring Unit Contact:
Shawn Romero / FDHT
[phone]

[e-mail]

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
Reasonable Accommodation Unit
[phone]

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Final Filing Date: 11/19/2026