Enterprise Tax Unit Supervisor

California Franchise Tax Board; Sacramento (CA); Hybrid; USD 95,000 - 127,000; Full time

Job summary

California Franchise Tax Board seeks an Enterprise Tax Unit Supervisor to lead IT staff delivering enterprise applications and services in a hybrid Sacramento setting. The role oversees supervision, coordination, and strategic guidance for major tax systems and case management efforts.

You will work with business partners to resolve issues, set team goals, and contribute to staffing and training plans, while participating in cross-divisional projects with statewide impact.

Qualifications

• Experience supervising systems analysis, system developers, or system testers on enterprise-wide applications.
• Ability to document and enforce communication standards and guidelines across teams.
• Strong coordination skills across Technology Services Division and business areas.

Responsibilities

• Lead teams supporting critical ETSB applications and services.
• Coordinate work across Technology Services Division teams and business partners.
• Represent ETSB in meetings and contribute to planning and budgeting.

Skills

Team supervision

Communication standards

Cross-functional collaboration

Release planning

Customer service orientation

Analytical reasoning

Workforce planning

Mentoring staff

Tools

BETS

TI

INC

Case Management

Filing Enforcement Case Management

Taxpayer Folder

Job description

Job Description And Duties

The salary ranges listed in this Job Control may not reflect reductions in pay in accordance with the 2025 Personal Leave Program. Please follow the link for more information regarding the 2025 Personal Leave program. http://hrmanual.calhr.ca.gov/Home/ManualItem/1/2113

Are you seeking a dynamic leadership role that combines fostering active team engagement, employee development and collaboration across business and technology partners? The Enterprise Tax Systems Bureau (ETSB) is seeking motivated and enthusiastic Information Technology Supervisor II candidates to lead teams supporting critical Franchise Tax Board (FTB) applications and services.

This recruitment will be used to fill multiple vacancies within ETSB, including positions supporting the Filing Case Management Services Section (FCMSS), which supports the new Filing Enforcement Case management and legacy Integrated Nonfiler Compliance (INC) applications, and the Collection Case Management Services Section (CCMSS) which supports the new Collections Case Management and other collections applications. Additional vacancies may also be filled through this recruitment. Under the general direction of an IT Manager I, the Supervisor independently plans, organizes and directs the work of technical staff, which may include Systems Analysts, Developers and/or Tester s to ensure system functionality, application behavior and supporting processes meet departmental needs.

The Supervisor establishes communication standards, defines roles and responsibilities, reinforces procedures, and monitors compliance with approved processes to maintain consistent, high-quality system support. The Supervisor plays a key role in coordinating work across Technology Services Division teams, business partners, and other stakeholders. The Supervisor ensures the team collaborates effectively with business users, other SDLC areas and technical groups to resolve issues, clarify requirements, and support enhancements across assigned enterprise applications and systems.

The Supervisor also represents ETSB in divisional and departmental meetings, providing insight, recommendations, and guidance related to assigned applications and services. The Supervisor develops team goals and objectives, evaluates performance, assesses staffing needs, recruits qualified candidates, and ensures training plans support evolving business and technology requirements. The role also participates on special project teams with divisional, departmental, and statewide impact, contributes to estimates for business and resource planning, and fosters a collaborative and supportive team environment aligned with FTB’s core competencies and values.

Additional Positions May Become Available (eRPA 2627-00153)

You will find additional information about the job in the Duty Statement.

Position Details

Job Code #

JC-537111

Position #(s)

564-232-1404-XXX

Working Title

Enterprise Tax Unit Supervisor

Classification

INFORMATION TECHNOLOGY SUPERVISOR II

$8,504.00 - $11,395.00

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions

Multiple

Work Location

Sacramento County

Telework

Hybrid

Job Type

Permanent, Full Time

Desirable Qualifications

• Experience supervising systems analysis, system developers, or system testers teams that support enterprise-wide applications and delivering services within the Software Engineering domain
• Proven ability to establish, document, and enforce communication roles, standards, procedures, policies, and guidelines and monitor compliance with approved processes
• Demonstrated skill in prioritizing and coordinating work across Technology Services Division (TSD) teams and business areas; adept at managing multiple workloads and deliverables while setting clear expectations
• Demonstrated ability to interface effectively with partner teams (e.g., Applications Development) and Release management during for release planning
• Customer service orientation with business partners, including partnering to identify and resolve application, system, and process issues to meet customer needs
• Ability to develop and present alternatives and recommendations to management based on sound analysis and logical reasoning
• Experience representing a bureau/department on cross functional teams with divisional, departmental, and/or statewide impact; strong consensus building and cooperation skills
• Workforce planning and people leadership: setting goals and objectives, evaluating performance, recruiting skilled staff, building training plans, and developing staff to maintain required skill sets
• Knowledge of and/or experience using FTB applications including but not limited to Business Entities Tax System (BETS), Taxpayer Information (TI), Integrated Nonfiler Compliance (INC), Case Management, Filing Enforcement Case Management, and/or Taxpayer Folder
• Adaptability to evolving IT environments and willingness to support the section manager and peers as needed (including acting as back up), thriving amid changing priorities

Contact Information

The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Department Website: http://www.ftb.ca.gov

Human Resources Contact:

Classification & Hiring Unit

[phone]

Hiring Unit Contact:

Nancy Lopez / IT Workforce

[phone]

[e-mail]

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:

Reasonable Accommodation Unit

[phone]

[e-mail]

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Final Filing Date: 11/9/2026