Compliance & Case Management Analyst

Holiday Inn Club Vacations; Orlando (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Holiday Inn Club Vacations in Orlando seeks a Compliance Analyst to support marketing packages, owner programs, BBB cases, and credit card dispute research. You will manage intake, gather records, and maintain accurate audit trails while upholding confidentiality.

The role requires organized, detail-oriented individuals who can coordinate with Legal, Marketing, and Operations to implement approved changes and updates across communications and participation details.

Qualifications

• High school diploma or GED required.
• Associate or bachelor's degree in a related field preferred.
• Two+ years in compliance admin, disputes, or similar role preferred.

Responsibilities

• Manage BBB complaints from intake through resolution, gathering records and tracking deadlines.
• Research credit card disputes and compile evidence for stakeholders.
• Process package changes for owners in designated systems with proper approvals.

Skills

Written communication

Verbal communication

Attention to detail

Organizational skills

Analytical thinking

Education

High school diploma or GED

Associate or bachelor’s degree preferred

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft Teams

CRM systems

Job description

Holiday Inn Club Vacations in Orlando seeks a Compliance Analyst to support marketing packages, owner programs, BBB cases, and credit card dispute research. You will manage intake, gather records, and maintain accurate audit trails while upholding confidentiality.

The role requires organized, detail-oriented individuals who can coordinate with Legal, Marketing, and Operations to implement approved changes and updates across communications and participation details.