Compliance & Dispute Specialist (Remote)

Holiday Inn Club Vacations Incorporated; Orlando, Northern (FL, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Holiday Inn Club Vacations Incorporated is seeking a Compliance Analyst to provide administrative and analytical support for compliance activities related to marketing packages and owner programs. The role handles BBB cases, researches disputes, and coordinates updates to participation details and customer communications.

You will manage high-volume email, ensure accuracy and confidentiality, participate in cross-functional reviews, and work with Legal and Marketing to implement approved

Qualifications

• High school diploma or GED equivalent required.
• Associate or bachelor's degree in business, legal studies, compliance, communications, or a related field preferred.
• Two or more years of experience in compliance administration, complaint resolution, customer relations, payment disputes, or a comparable administrative role preferred; hospitality or timeshare experience is a plus.

Responsibilities

• Manage BBB complaints from intake through response and closure; gather records, coordinate factual responses, document activity, and track all required deadlines.
• Research credit card disputes and chargebacks by reviewing transactions, package terms, system records, and customer interactions; compile supporting evidence and summarize findings for stakeholders.
• Process approved package campaign changes and corrections for owners in designated systems, following authorization requirements and established procedures.
• Coordinate updates to Details of Participation, compliance scripts, guest and owner emails, and other customer-facing communications with Legal and business owners.
• Monitor and organize high-volume inboxes; prioritize work by urgency, customer impact, and deadlines; maintain audit-ready documentation.

Skills

Communication skills

Research and analytical skills

Organization skills

Independent work

Team collaboration

English fluency

Education

High school diploma or GED

Associate or Bachelor's degree preferred

2+ years in compliance/admin

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft Teams

CRM systems

Job description

Holiday Inn Club Vacations Incorporated is seeking a Compliance Analyst to provide administrative and analytical support for compliance activities related to marketing packages and owner programs. The role handles BBB cases, researches disputes, and coordinates updates to participation details and customer communications.

You will manage high-volume email, ensure accuracy and confidentiality, participate in cross-functional reviews, and work with Legal and Marketing to implement approved