Complex Commercial Claims Specialist

CNA Insurance; Village of Tarrytown (NY); On-site; USD 54,000 - 103,000; Full time

Job summary

CNA Insurance in New York seeks an experienced professional to manage commercial claims with moderate to high complexity. You will investigate, resolve, and communicate with insureds and claimants while following company protocols and quality standards.

This role emphasizes coverage verification, reserves, settlements, and regulatory compliance, with mentoring of colleagues as needed. A bachelor's degree and several years of claims experience are expected.

Qualifications

• Bachelor's degree or equivalent experience required.
• Typically 4+ years of relevant claims experience.
• Insurance Adjuster license required within 90 days where applicable.
• Professional designations are a plus (e.g., CPCU).

Responsibilities

• Manages moderate to high complexity commercial claims following company protocols.
• Investigates, values, and resolves claims with timely updates to insureds and claimants.
• Verifies coverage, reserves, and liability; negotiates settlements within authority.
• Identifies subrogation/salvage opportunities and possible fraud indicators.
• Maintains compliance with state/local regulations and mentors junior staff.

Skills

Commercial claims management

Customer service

Investigations & analysis

Communication skills

Time management

Education

Bachelor's degree or equivalent experience

CNA Claim Training Program

Insurance Adjuster License within 90 days

CPCU designation (nice to have)

Tools

Microsoft Office Suite

Job description

CNA Insurance in New York seeks an experienced professional to manage commercial claims with moderate to high complexity. You will investigate, resolve, and communicate with insureds and claimants while following company protocols and quality standards.

This role emphasizes coverage verification, reserves, settlements, and regulatory compliance, with mentoring of colleagues as needed. A bachelor's degree and several years of claims experience are expected.