Senior Commercial Claims Specialist

CNA Insurance; Town of De Witt (NY); On-site; USD 54,000 - 103,000; Full time

Job summary

CNA Insurance in the United States is seeking an individual contributor to manage commercial claims with moderate to high complexity. This role operates under moderate direction and requires investigation, coverage verification, and timely communication with insureds and claimants.

Responsibilities include developing resolution strategies, maintaining reserves, and coordinating with internal and external partners to resolve claims efficiently and in compliance with company guidelines.

Qualifications

• Bachelor's Degree or equivalent experience.
• Typically a minimum four years of relevant claims experience.
• Must obtain/maintain an Insurance Adjuster License within 90 days of hire.
• Professional designations (e.g., CPCU) are a plus.

Responsibilities

• Manage moderate to high complexity commercial claims by following company protocols to verify coverage, conduct investigations, develop resolution strategies, and authorize disbursements within authority limits.
• Provide exceptional customer service by interacting with insureds, claimants and business partners, maintaining quality and timely updates.
• Verify coverage and establish reserves by reviewing policy language and partnering with coverage counsel on complex matters.
• Conduct focused investigations to determine compensability, liability and damages by gathering contracts, statements and other relevant information.
• Establish and maintain working relationships with internal and external partners to resolve claims effectively.
• Authorize and ensure claim disbursements within authority limits and negotiate settlements.

Skills

Commercial insurance

Customer service

Investigative skills

Communication

Time management

Risk assessment

Education

Bachelor's degree or equivalent

4+ years claims experience

Insurance Adjuster License within 90 days

CNA Claim Training Program

Tools

Microsoft Office

Claims handling software

Job description

CNA Insurance in the United States is seeking an individual contributor to manage commercial claims with moderate to high complexity. This role operates under moderate direction and requires investigation, coverage verification, and timely communication with insureds and claimants.

Responsibilities include developing resolution strategies, maintaining reserves, and coordinating with internal and external partners to resolve claims efficiently and in compliance with company guidelines.