Complex Claims Specialist (Property and Litigation)

Olympus Insurance Company; Jacksonville (FL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life Insurance

Disability Insurance

401(k) with company match

Paid Time Off

Education Assistance

Wellness Lunch N Learns

Pet Insurance

Discount Programs

Welcoming Office Environment

Job summary

Olympus Insurance Company seeks a Complex Claims Specialist in Florida to manage high-exposure property and liability claims from investigation to resolution. You will collaborate with defense counsel, experts, and Olympus teams to deliver timely, fair resolutions while maintaining documentation and coverage determinations.

The role emphasizes negotiating settlements, evaluating exposure, and guiding policyholders with clear communication while upholding regulatory and quality standards.

Qualifications

• 5+ years of Florida property claims experience, including complex or high-exposure first-party claims.
• 3+ years of third-party liability claims experience, including bodily injury evaluations.
• Experience handling litigated claims and collaborating with defense counsel, experts, and other claims professionals.
• Active Florida 6-20 All Lines Adjuster License with ability to obtain reciprocal nonresident licenses.
• Proficiency with Xactimate and XactAnalysis.
• Strong analytical, negotiation, communication, and problem-solving skills.
• A collaborative, service-focused approach with ability to navigate complex situations thoughtfully.

Responsibilities

• Investigate & evaluate complex claims.
• Manage complex first-party property, third-party liability, and litigated claims from investigation through resolution.
• Evaluate coverage, liability, property damage, bodily injury exposure, reserves, and settlement opportunities.
• Coordinate investigations, inspections, and expert evaluations to support informed claim decisions.
• Collaborate & resolve with defense counsel to develop litigation strategies and resolutions.
• Participate in mediations, depositions, and court proceedings as needed.
• Communicate clearly with policyholders, attorneys, public adjusters, contractors, and partners.
• Prepare coverage determinations, settlement responses, and claim correspondence with documentation.
• Identify potential fraud, subrogation opportunities, and significant exposures.

Skills

Property claims

Liability claims

Negotiation

Communication

Problem solving

Team collaboration

Licensing

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

Xactimate

XactAnalysis

Job description

Olympus Insurance Company is the premier insurance partner, providing the broadest coverage and superior service for Florida homeowners since 2007. We believe that insurance is a promise, and we honor our commitment to help homeowners navigate life's inevitable storms. Becoming an Olympian means joining a collaborative, people-first culture built on growth, accountability, and connection. Think Ahead. Think Olympus.

What Olympus Offers

We extend our signature White Glove Service to our employees through a comprehensive total rewards package, including:

• Employer-sponsored medical, dental, and vision plans
• Company-paid life insurance, short-term disability, and long-term disability
• 401(k) with company match
• Paid Time Off to include annual PTO, Holidays, Floating Holidays, and Volunteer Time Off
• Education Assistance Program and ongoing professional development opportunities
• Wellness Lunch N Learns
• Employee perks such as pet insurance, discount programs, and a welcoming office environment

At Olympus, we empower you to grow, contribute, and thrive both professionally and personally.

What You'll Do

As our Complex Claims Specialist, you'll play an important role in helping policyholders navigate challenging claims while ensuring each situation receives the attention and care it deserves.

You'll manage complex, high-exposure property and liability claims, including litigated matters, while partnering with defense counsel, industry experts, and teams across Olympus. You'll use your technical knowledge, investigative skills, and sound judgment to support fair, timely resolutions and deliver the exceptional service our policyholders expect.

If you're an experienced claims professional who enjoys sharing knowledge, building relationships, and making a meaningful impact, we'd love to hear from you!

Key Responsibilities

• Investigate & Evaluate Complex Claims
• Manage complex first-party property, third-party liability, and litigated claims from investigation through resolution.
• Evaluate coverage, liability, property damage, bodily injury exposure, reserves, and settlement opportunities.
• Coordinate investigations, inspections, and expert evaluations to support informed claim decisions.
• Collaborate & Resolve
• Partner with defense counsel to develop litigation strategies, evaluate exposure, and work toward effective resolutions.
• Participate in mediations, appraisals, depositions, and court proceedings as needed.
• Communicate clearly with policyholders, attorneys, public adjusters, contractors, and other partners throughout the claims process.
• Support Quality & Compliance
• Prepare coverage determinations, settlement responses, and claim correspondence while maintaining accurate documentation.
• Identify potential fraud, subrogation opportunities, and significant exposures, coordinating with the appropriate teams.
• Ensure claims are handled in accordance with company guidelines, regulatory requirements, and quality standards.
• Share Knowledge & Support the Team
• Serve as a resource to colleagues on complex coverage, reserves, exposure, and settlement matters.
• Support training, coaching, special projects, and catastrophe response efforts as needed.

What You'll Bring

• 5+ years of Florida property claims experience, including complex or high-exposure first-party claims.
• 3+ years of third-party liability claims experience, including bodily injury evaluations.
• Experience handling litigated claims and collaborating with defense counsel, experts, and other claims professionals.
• Active Florida 6-20 All Lines Adjuster License with the ability to obtain reciprocal nonresident licenses.
• Proficiency with Xactimate and XactAnalysis.
• Strong analytical, negotiation, communication, and problem-solving skills.
• A collaborative, service-focused approach with the ability to navigate complex situations thoughtfully.
• Strong organizational skills and the ability to manage competing priorities.
• High school diploma or GED required; bachelor's degree or equivalent professional experience preferred.
• Multi-state claims experience and licensure, particularly in New York, California, or Texas, are a plus.

EEO Compliance

Olympus Insurance Company is an equal opportunity employer committed to fostering a diverse, inclusive, and respectful workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy, childbirth, and related medical conditions), age, disability, genetic information, marital status, sexual orientation, gender identity or expression, veteran or military status, or any other protected characteristic under federal, state, or local law.